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Shannon Beth

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RE: How to keep campus laptop carts patched

Posted By Shannon Beth 01-17-2023 07:38:12 AM
Found In Egroup: IT Support Services \ view thread
Thank you, Mike. Are the laptops stored in metal carts by chance?

How to keep campus laptop carts patched

Posted By Shannon Beth 01-16-2023 01:50:00 PM
Found In Egroup: IT Support Services \ view thread
Our college has a fleet of laptop carts in each building that are available to reserve for classes/events. The challenge we are having is keeping the laptops patched with the latest Microsoft updates. The laptops connect to our domain. Students log into them using their domain account. The carts are ...

RE: Onedrive synchronization and FERPA data on personal devices

Posted By Shannon Beth 01-13-2023 06:59:06 AM
Found In Egroup: Cybersecurity \ view thread
Thank you for the share, Joe. I wasn't aware of this capability: "policy that allows us to vaporize all M365 content from mobile devices as required." Will definitely look into as we are just starting to use Intune to deploy security updates to our remote devices. Thanks again! Shannon

RE: Required MFA for Students

Posted By Shannon Beth 12-12-2022 07:43:22 AM
Found In Egroup: Cybersecurity \ view thread
We purchased the Envoy Data C200 6 Digit 30 Second Security Token and it works well. MFG #: EVD-905187 20C41H 905187

RE: Onedrive synchronization and FERPA data on personal devices

Posted By Shannon Beth 12-07-2022 07:10:47 AM
Found In Egroup: Cybersecurity \ view thread
Thank you for the guidance and links, Andrew – very helpful!

RE: Onedrive synchronization and FERPA data on personal devices

Posted By Shannon Beth 12-06-2022 12:14:43 PM
Found In Egroup: Cybersecurity \ view thread
This is very helpful, Matthew. Thank you for sharing!

RE: Customer experience or customer service maturity models?

Posted By Shannon Beth 12-06-2022 08:09:59 AM
Found In Egroup: IT Support Services \ view thread
I am interested, also.

Onedrive synchronization and FERPA data on personal devices

Posted By Shannon Beth 12-02-2022 01:45:00 PM
Found In Egroup: Cybersecurity \ view thread
Greetings, All: This has also been posted in the IT Support Services group, a thoughtful member suggested posting it here as well. When our college implemented OneDrive, a concern was brought forward about the possibility of FERPA data being synchronized to staff/faculty personal devices. IT responded ...

Onedrive synchronization and FERPA data on personal devices

Posted By Shannon Beth 12-01-2022 09:00:00 AM
Found In Egroup: IT Support Services \ view thread
Greetings, All: My apologies if this topic has been covered before - my search results didn't yield the information I am looking for, so I am posting here. Please guide me to the correct community if this is not the right one. When our college implemented OneDrive, a concern was brought forward about ...

RE: ITSM and UX/SD CGs presents: Design Thinking Applied in Higher Education - 9/26

Posted By Shannon Beth 10-07-2022 02:01:01 PM
Found In Egroup: IT Communications \ view thread
I received this link for another webinar that I missed: https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events

RE: ITAM

Posted By Shannon Beth 11-19-2021 07:57:58 AM
Found In Egroup: IT Support Services \ view thread
Please add me to the list of participants. Thank you.

RE: VIP Support

Posted By Shannon Beth 11-15-2021 01:13:53 PM
Found In Egroup: IT Support Services \ view thread
We have been using these for our HP laptop docks and have had no issues: https://www.amazon.com/Plugable-Universal-Docking-Station-Ethernet/dp/B00ECDM78E/ref=asc_df_B00ECDM78E/?tag=hyprod-20&linkCode=df0&hvadid=198093101467&hvpos=&hvnetw=g&hvrand=1049347515067733262&hvpone=&hvptwo=&hvqmt=&hvdev=c&hv ...