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Julius White

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RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Julius White 04-25-2024 10:52:51 AM
Found In Egroup: IT Service Management \ view thread
I would like this as well. We are restarting our ITSM initiative here. Thanks, Julius C. White Associate Vice President, Infrastructure Services Technology Services Division Spelman College 350 Spelman Lane, Box 141 Atlanta, Georgia 30314 Office: 404-270-5386 | Cell: 678-296-3728 Email: ...

RE: Ticket Categories

Posted By Julius White 01-08-2024 06:59:56 AM
Found In Egroup: IT Service Management \ view thread
Hi Carol Could we get your tool or list as well? Thanks, Julius C. White Associate Vice President, Infrastructure Services Technology Services Division Spelman College 350 Spelman Lane, Box 141 Atlanta, Georgia 30314 Office: 404-270-5386 | Cell: 678-296-3728 Email: jcwhite@spelman.edu ...

RE: ITIL training recommendations?

Posted By Julius White 12-06-2022 12:05:36 PM
Found In Egroup: IT Service Management \ view thread
We've used Pink Elephant for this type of Training and haven't received any negative feedback from the staff. Pink Elephant: ITSM & Business Management Training and Consulting Thanks, Julius C. White Director of Enterprise Support Services Spelman Technology Services Spelman College ...