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Mark Dorris

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RE: Looking for examples of Instructor Training x Ed Tech in Updated Classroom Context

Posted By Mark Dorris 03-13-2024 10:10:20 AM
Found In Egroup: Learning Space Design \ view thread
Really excited to read the responses on this. Thanks for the responses so far! At SIUE, we just sent out a classroom survey to faculty and met with our Faculty Development Coordinator to help determine what training resources are missing and how to meet those needs. Here's where we are currently. ...

RE: AVD AppStreaming

Posted By Mark Dorris 02-01-2024 09:24:27 AM
Found In Egroup: Microsoft Tools in Education \ view thread
We have been using Remote Desktop Services at SIUE for about 8 years. In 2020, we upped the hardware quite a bit to support a bigger load. Here's what we're running currently. Locally hosted About 100 students at a time are using 3 VMware servers running Remote Gateway Each server has 8 virtual ...

RE: Faculty Classrooms Survey

Posted By Mark Dorris 01-16-2024 11:21:49 AM
Found In Egroup: Learning Space Design \ view thread
Hi Pablo, For new space, we typically meet up with the department to discuss their needs and educate them on what kinds of options are out there. Our Academic Scheduling group "owns" the learning spaces, but we find that we are typically the drivers of room design as well. Admittedly, optimizing existing ...

RE: Faculty Classrooms Survey

Posted By Mark Dorris 01-10-2024 01:36:00 PM
Found In Egroup: Learning Space Design \ view thread
We are about to do the same. Our last survey was during Spring 2022 - reflecting on the first "normal" Fall semester. We try to keep it short and sweet to encourage responses. Results attached. We are discussing what questions to ask now, so I'm very interested if you come up with some that are different ...

Faculty Classrooms Survey Attachments

Posted By Mark Dorris 01-10-2024 01:35:45 PM
Found In Library: Learning Space Design

RE: state of print accounting and kiosks

Posted By Mark Dorris 09-28-2023 11:36:20 AM
Found In Egroup: IT Support Services \ view thread
Hi Allan, At SIUE we're using Kyocera MFP's connected to PaperCut. Most stations run embedded PaperCut in the MFP for releasing jobs. We use CPAD's at a few locations. We accept student ID cards for payment everywhere and take credit/debit/contactless at our most popular locations. I would say paying ...

MS Project for Mac Students?

Posted By Mark Dorris 09-26-2023 01:50:21 PM
Found In Egroup: IT Support Services \ view thread
At SIUE, we are running into a problem with some of our less technical students who need to use MS Project via Azure for Education and have a Mac. In the past they have used a free virtual machine (Virtual Box) but that's gotten more complicated/unreliable since the move to ARM processors. Has anyone ...

RE: Calling all Paper Cut MF institutions - Is your student web interface behind SSO?

Posted By Mark Dorris 06-13-2023 08:53:43 AM
Found In Egroup: IT Support Services \ view thread
If it's helpful, we do the Windows AD sync at SIUE. Users swipe their ID card the first time they print and are prompted to enter their institution username and password. Papercut then adds their ID card number to the account. Mark Dorris Associate Director mdorris@siue.edu 618-650-5500 ITS 30 Hairpin ...

Faculty Activity & Accreditation Reporting Tool Usage

Posted By Mark Dorris 04-10-2023 01:49:00 PM
Found In Egroup: IT Support Services \ view thread
Is anyone using the Watermark Faculty Success tool (formerly Digital Measures) or a competing product for faculty and accreditation reporting? We're currently paying Watermark over $80K a year. No complaints, just pricey. I have Interfolio, Symplectic, and Academic Analytics on my list to research. It ...

Zoom Version Issues in Shared Classrooms

Posted By Mark Dorris 03-21-2023 10:36:00 AM
Found In Egroup: IT Support Services \ view thread
We have installed Zoom for all users in our classrooms when we image the machines to start the semester. Once a new update comes out, each user has to individually update their instance of the installation. For some reason, it reverts back to an older version after a couple of weeks - even for our administrative ...

RE: Control4?

Posted By Mark Dorris 02-01-2023 07:45:45 AM
Found In Egroup: IT Support Services \ view thread
That is the first I've heard of them. We have done one system with QSYS and it has been pretty solid. We've considered doing more but I worry about a move away from the standardization with Crestron we've worked so hard for. If you need another product with good availability, QSYS is worth a look. ...

RE: IT appointment and service request confirmations

Posted By Mark Dorris 11-15-2022 03:28:38 PM
Found In Egroup: IT Support Services \ view thread
We use Microsoft Bookings pretty heavily for similar things. Looks like reminders are supported there. Mark

RE: Classroom Services Dispatching

Posted By Mark Dorris 08-05-2022 07:46:09 AM
Found In Egroup: IT Support Services \ view thread
At SIUE we post an emergency classroom support number in our classrooms. The Help Desk answers that line like a 911 call - someone has to drop everything and answer the line. They get basic information about the problem, contact info, and enter a ticket while calling an emergency cell phone (we call ...

Electronic Signature Support Experience

Posted By Mark Dorris 03-08-2022 08:22:00 AM
Found In Egroup: IT Support Services \ view thread
There may be a better place for this, but hoping folks here have some experience. SIUE is reviewing electronic signature solutions from DocuSign, Adobe Sign, and SoftDocs. Lots of pros for Adobe so far, but end user support from the vendor is going be paramount for this project to succeed. My communication ...

RE: Microsoft MFA - New Phone Numbers/Devices

Posted By Mark Dorris 01-04-2022 09:41:19 AM
Found In Egroup: IT Support Services \ view thread
Very interested in anything anyone can share on this topic. We are in the EXACT same boat! Mark Dorris