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Hi Michael, We are using Crowdstrike and like the product. I would love to meet with others and see how they are using Crowdstrike. Would you consider a group Zoom meeting? Thanks, Craig -- Craig Andrew (He/Him) Interim Director of Information Technology WI Information Technology Whitehead Institute ...

We are using FreshService and are very pleased with the lightweight agent. It is a cost-effective product with a lot of great features. Good luck,Craig

Hi all, I hope you are all well. I am setting up a checklist for security remediation on a workstations/laptops. The goal is to have a comprehensive list that can be used by our technicians to insure, as best as possible, that the machine is ready to rejoin the network. We have several tools we use, ...

Thanks, Lee. That was very helpful. Craig

Hi Lee, Thanks for your response. I just had a few questions:1) Which modules are you using?2) Are you using a knowledge base?3) How is the reporting?4) Do you use the project management module? Do you like it?5) How is the maintenance scheduler?6) Do you use it in an ITSM manner?7) Is the built-in user ...

Hello, I am looking curious if anyone has experience with Freshworks? In particular, I wanted to learn about the ticketing system, project management and licensing and renewal modules? Is it as great as it looks? Any Pro's and Con's would be appreciated. Thanks in advance, Craig - ...

Greetings, I hope you are all well. I am looking to create the Help Desk Service Catalog. I want to include a scope of the type of work we do. I would really like to define what we will and won't support and where our Hybrid AV abilities end. Does anyone have a current catalog they would mind sharing? ...