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Jim Yukech

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Blackboard Ultra grades integrated into Banner SIS using Ellucian ILP (Integrated Learning Platform)

Posted By Jim Yukech 01-23-2024 11:41:00 AM
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We are in the process of migrating our campus from Blackboard Original to Blackboard Ultra for Fall 2024. We have purchased Ellucian ILP to integrate final grades from Blackboard Ultra to Banner SIS. We have encountered a few issues. We have logged the issues with Ellucian. However, if you have done ...

PBX Upgrade to MS-Teams calling

Posted By Jim Yukech 11-01-2023 02:37:00 PM
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Three years ago, our organization signed a 5-year agreement with NEC to implement their "VOIP lite" phone system, replacing our 25-year-old legacy PBX system. This solution was cost-effective and did not require retraining for employees. The NEC system has been functional but lacks some key capabilities. ...

RE: Digital Equity/Laptops for all incoming students

Posted By Jim Yukech 10-03-2023 11:04:21 AM
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We had a leasing discussion with a vendor but they weren't willing to lease to the students. They would only do the lease and extend the university's educational discount from the manufacturer if YSU purchased the laptops. That process would add too much institutional overhead cost to it feasible. ...

RE: Digital Equity/Laptops for all incoming students

Posted By Jim Yukech 10-02-2023 05:55:57 PM
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My apologies for the spelling and grammatical errors. I am responding from my cell phone. The spell check is actually working against me. Lol Sent from my iPhone

RE: Digital Equity/Laptops for all incoming students

Posted By Jim Yukech 10-02-2023 05:52:25 PM
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We have surveyed our students that past five years. While our student population sits in the low 90's percentage wise as well, a deeper dive into device specs has shown that many have purchased unreliable, substandard devices that can't be depended on for BYOD courses. Meaning, are percentage of students ...

RE: Student Emails

Posted By Jim Yukech 05-31-2023 01:37:34 PM
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We've actually gone the other way – educating faculty/staff/students on the cyber threats associated with third-party email and developing an Acceptable Use policy that designates University sanctioned email as the only supported email for conducting University business. In regards to violators of the ...

LinkedIn Learning competitors

Posted By Jim Yukech 05-03-2023 12:11:00 PM
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I'm reaching out to see if any of you have had experience using competitors to LinkedIn Learning in the self-paced learning and training space. Our second three-year renewal with LinkedIn Learning is up in August. We have decided to proceed with an RFP as their renewal proposal provides little discounting. ...

RE: Call Center Recommendations

Posted By Jim Yukech 09-17-2022 02:47:22 PM
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Our after hour coverage is provided by Blackboard. They do an excellent job. Regards, Jim Yukech AVP/CIO Youngstown State University Sent from my iPhone

RE: "Easy button" for alerting Service Desk and/or Field Services regarding classroom technology issues

Posted By Jim Yukech 09-08-2022 03:20:25 PM
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Great idea Scott. We already have similar technology in our rooms. Thanks in advance, Jim The most dangerous phrase in business is "we've always done it that way"...Grace Murray Hopper

RE: "Easy button" for alerting Service Desk and/or Field Services regarding classroom technology issues

Posted By Jim Yukech 09-08-2022 08:04:17 AM
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Thanks Christopher. We're going to see if we can get this to work with our TeamDynamix ITSM. Thanks in advance, Jim The most dangerous phrase in business is "we've always done it that way"...Grace Murray Hopper

RE: "Easy button" for alerting Service Desk and/or Field Services regarding classroom technology issues

Posted By Jim Yukech 09-08-2022 08:00:59 AM
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I like that idea Tahir. The Alexa's just require a WIFI connection and a power outlet, correct? What is your total cost per room? Thanks in advance, Jim The most dangerous phrase in business is "we've always done it that way"...Grace Murray Hopper

"Easy button" for alerting Service Desk and/or Field Services regarding classroom technology issues

Posted By Jim Yukech 09-07-2022 10:56:05 AM
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Currently, we have a dedicated hotline number that faculty dial to report classroom technology issues. Issues can also be submitted online through our ITSM portal (installed on every desktop in our mediated classrooms). However, each of these pathways has its' challenges. Most classrooms do not have ...

RE: ROI and costs per credit

Posted By Jim Yukech 08-11-2022 02:30:36 PM
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In an "Intro to MIS" class that I used to teach, I always spent one 45 minute lesson on ROI and Technology Business Value. I used a fairly simplistic example of "buying versus leasing a car" and then progressed that to "purchasing perpetual license vs SaaS software". My focus was on business value and ...

RE: IT Metrics

Posted By Jim Yukech 08-09-2022 10:55:14 AM
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And I agree with those that have responded that supplying the narrative that shows how the IT Metrics support operationalizing the University Strategic Plan is critical. Thanks in advance, Jim The most dangerous phrase in business is "we've always done it that way"...Grace Murray Hopper

RE: IT Metrics

Posted By Jim Yukech 08-09-2022 10:43:26 AM
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ITS KPI's Training Focus as part of University Strategic Plan: Number of Training Offerings/Participants & Consultations (monthly/annually)Operational Focus to transition to student-centric as part of the University Strategic Plan: % Service Tickets with Direct Student Impact / % Direct Faculty Impact ...

RE: Job Opportunity: IT Director for Alice L Walton School of Medicine (Start-up mode in Bentonville, Arkansas)

Posted By Jim Yukech 07-14-2022 07:23:19 AM
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Since leaving Healthcare five years ago, I’ve found this forum really beneficial for networking with CIO peers in Higher Education. While most that have replied to this thread have tried to address the HE ramifications of this “hot button” issue, some have felt the need to express their personal opinions. ...

RE: Facilities Management Systems

Posted By Jim Yukech 02-19-2022 02:39:16 PM
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Chris, We’d be glad to host you at YSU to see our TDX implementation. Regards, Jim Sent from my iPhone

RE: Facilities Management Systems

Posted By Jim Yukech 02-18-2022 12:45:33 PM
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Thanks Brad. Let me know once you have been fully operational for a few months. I don't want to bother you during the transition. Thanks in advance, Jim The most dangerous phrase in business is "we've always done it that way"...Grace Murray Hopper

RE: Facilities Management Systems

Posted By Jim Yukech 02-18-2022 12:42:52 PM
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Primarily work orders. However, possibly using the Asset Management module to track equipment lifecycles. Thanks in advance, Jim The most dangerous phrase in business is "we've always done it that way"...Grace Murray Hopper

RE: Facilities Management Systems

Posted By Jim Yukech 02-18-2022 09:34:25 AM
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We are using TeamDynamix as our IT Service Management system. However, we are strongly considering extending its' use to Facilities. We would be very interested in talking with others that have done so. Thanks in advance, Jim Yukech AVP/Chief Information Officer Information Technology Services ...