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Dan Herrick

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RE: Atlassian product equivalents

Posted By Dan Herrick 07-11-2023 09:54:12 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Thanks, John, for the additional detail. I should acknowledge too that Atlassian (as a product suite) has direct alternatives/competitors. Gartner has done some comparisons. Microsoft O365, Google Workspace, Slack, and others might be useful to compare if you are looking not just at features and capabilities ...

RE: Atlassian product equivalents

Posted By Dan Herrick 07-11-2023 07:11:36 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Because Atlassian is a company that has 19 products, I'm wondering which products you are looking at? Their main products are Jira (for project management), Jira (for service management), Confluence (wiki), Trello (team task/project collaboration), and then there's the software deployment/release management ...

RE: Sad News - Ruth Ginzberg

Posted By Dan Herrick 05-12-2023 03:27:11 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
I am very saddened to hear of Ruth's passing. She will certainly be missed. ------------------------------ Dan Herrick Asset, Change, and Configuration Manager Washington University in St. Louis Pronouns: he, him, his ------------------------------

RE: Asset Tag Printing Software

Posted By Dan Herrick 12-13-2022 08:39:19 AM
Found In Egroup: IT Support Services \ view thread
We've used the Dymo LabelWriter (https://www.dymo.com/label-makers-printers/labelwriter-label-printers/) in my last two workplaces. We've found it to be an effective and inexpensive solution that's pretty flexible. It works for multiple distributed locations. Not easy to share as a network resource, ...

RE: Asset Management Software

Posted By Dan Herrick 12-09-2022 07:36:48 AM
Found In Egroup: IT Support Services \ view thread
Hi Mackenzie, (Apparently my first reply got lost in the ether - I'll do my best to recreate it but apologies if you get the same advice from me twice.) ANY system is better than a spreadsheet! I suggest first looking at the capabilities of the current enterprise systems (such as your ITSM platform, ...

RE: Asset Management Software

Posted By Dan Herrick 12-09-2022 07:23:23 AM
Found In Egroup: IT Support Services \ view thread
Hi Mackenzie, Also, check out a recent EDUCAUSE quickpoll around what software asset management (SAM) tools that institutions are using: https://er.educause.edu/articles/2022/12/educause-quickpoll-results-software-software-everywhere-how-do-institutions-manage-their-assets While the pool was about ...

RE: CMDB health assessment methodology

Posted By Dan Herrick 09-02-2022 02:33:07 PM
Found In Egroup: IT Service Management \ view thread
Angela, This is great advice. I'm thinking about how best to apply it to my current project. FWIW, we do have a limited scope (Servers and end-user computers) for this phase, so that part is at least covered. For example, as I've begun working through the first task, "Assess CMDB Technical Health", ...

RE: CMDB health assessment methodology

Posted By Dan Herrick 09-02-2022 07:51:17 AM
Found In Egroup: IT Service Management \ view thread
Thanks for the response, Mallory! I'll reach out to you off-list. Dan ------------------------------ Dan Herrick Asset, Change, and Configuration Manager Washington University in St. Louis Pronouns: he, him, his ------------------------------

CMDB health assessment methodology

Posted By Dan Herrick 09-01-2022 04:07:20 PM
Found In Egroup: Administrative Systems Management \ view thread
Hello all, any CMDB administrators here? I'd like your advice. I am an experienced IT Asset Management practitioner who is new at a US university that implemented ServiceNow CMDB about 2 years ago and has been operating the CMDB without oversight for the last 6+ months. As part of a larger Asset Management ...

CMDB health assessment methodology

Posted By Dan Herrick 09-01-2022 04:05:54 PM
Found In Egroup: IT Service Management \ view thread
Hello all, any CMDB administrators here? I'd like your advice! I am an experienced IT Asset Management practitioner who is new at a US university that implemented ServiceNow CMDB about 2 years ago and has been operating the CMDB without oversight for the last 6+ months. As part of a larger Asset Management ...

RE: Docking Stations for M1 Chip MacBook Pro (14, 16-inch)

Posted By Dan Herrick 04-28-2022 08:45:37 AM
Found In Egroup: IT Support Services \ view thread
We are currently using a Dell docking solution for our MacBook Pro M1s: Dell WD19TBs plus Dell P2419HC monitor with P2419H monitor. The P2419H connects to the WD19TBs via DisplayPort or HDMI and the P2419HC connects to the Thunderbolt port on the WD19TBs. The WD19TBs uses a single Thunderbolt 3 cable ...

RE: Staying current on software

Posted By Dan Herrick 03-18-2022 09:07:34 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Mike, that's a wonderful question. As you noted, a basic software inventory tool does not provide info about EOL. Most of them also do not (or do a poor job of) normalizing and reconciling software, so that makes identifying characteristics like EOL very difficult. The ultimate solution is to have a ...

RE: Monitoring Laptop Use

Posted By Dan Herrick 02-15-2022 09:03:55 AM
Found In Egroup: IT Support Services \ view thread
Hi Bob, There are a number of commercial software solutions to track usage (we use Eracent as part of our IT asset management solution, and our labs use Sassafras) but of course each has an associated cost, and I sense that you may not have a budget for such software especially just to justify your ...

RE: Adobe usage reports

Posted By Dan Herrick 02-09-2022 10:17:20 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Mark, We previously had a VIP. Our ETLA does include a limited number of CC All Apps licenses (currently 3800 Named User Student, 1000 Named User Fac/Staff, and 500 SDL). Our ETLA also includes a site license for Acrobat Pro for all fac/staff. So, I know that you do not have to license ALL your users ...

Adobe CC product changes

Posted By Dan Herrick 02-09-2022 10:12:49 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
On another Adobe note, we have recently become aware (since our ETLA is coming up for renewal) about some product changes. Since roadmap information from our account team and web searches is scarce, I wanted to share what we've gleaned and if you all have additional details about these changes and how ...

RE: Adobe usage reports

Posted By Dan Herrick 02-09-2022 08:40:38 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
It's not a bad idea at all. If we can't get usage statistics, at least we could get provisioning statistics. That said, it may be just easier to look in your Adobe admin console and see how many are currently provisioned - if that's what the signup/form is for. We currently have an ETLA with a specific ...

RE: Hardware Support

Posted By Dan Herrick 01-04-2022 08:28:01 AM
Found In Egroup: IT Support Services \ view thread
Hi Ronald, For computers under warranty, our desktop support group is very invested in leveraging the vendor's warranty service (Dell ProSupport Plus or AppleCare+). Dell sends a technician onsite to perform the repair, and we also use TechDirect so our own technicians may order parts if they desire. ...

RE: ITAM ZOOM Call

Posted By Dan Herrick 12-15-2021 10:13:43 AM
Found In Egroup: IT Support Services \ view thread
Hi everyone, as Chrissie pointed out in the original invite, " ITAM is a BIG topic". I know this topic has been cross-posted to at least two CG groups, ITSM and IT Support Services. I'm sure there is a lot of membership overlap. As an ITAM practitioner, I can confirm that the practice of ITAM has connecting ...

RE: ITAM ZOOM Call

Posted By Dan Herrick 12-03-2021 05:28:56 PM
Found In Egroup: IT Support Services \ view thread
Fantastic! Thank you for organizing this, Chrissie. I'm looking forward to the discussion. ------------------------------ Dan Herrick Assistant Director of IT Asset Management Office of Information Technology University of Colorado Boulder Pronouns: he, him, his ------------------------------

RE: ITAM

Posted By Dan Herrick 11-19-2021 04:53:33 PM
Found In Egroup: IT Support Services \ view thread
First, congratulations Chrissie on starting your ITAM journey! And thank you for bringing up the topic. Second, WOW, I'm delighted with all the responses here indicating an interest in this area! A new CG for ITAM would be welcome and of course I'd love to join that and any Zoom talks, etc., around the ...