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Hi @Leah Lang, I'm sure this is old news since the original post is from 11 months ago but in case you weren't already aware, Anthology does indeed offer a CRM solution...and a legitimate one at that. The vendor would need to provide more specifics but (in my opinion) Anthology Reach​ is a bit more ...

Hi @Sherri Yerk-Zwickl, I'm sending this message to you from almost 1 full year into the future from when you posted your original message. Curious what platform you chose and how your implementation went (or is going). P.S. When I was CIO at the College of Southern Idaho, I led their ERP modernization ...

Hi George, I attached a few different sample journey maps that might be helpful to reference from other industries. These maps are a common practice and well worth review of how other industries approach this. I also created a simple Excel template prepopulated with a couple sample "Lifecycles" from ...

Hi @Allan Chen, This post is a couple months old so my comments may not be of much help. However, below are a few thoughts: One approach I have had success with Board presentations (or C-suite presentations) is to give attention in the presentation to key metrics that directly correspond to specific ...

Hi Eric, I don't know if anyone has replied to you privately but I thought I'd mention that my former institution where I was the CIO had similar questions/concerns about all of the things you are asking about. Due to so many legacy systems (print services, GPOs applied to OUs, etc.) it wasn't realistic ...