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Hi: I'm looking for examples for verification of identity for a help desk team. I don't know if it's a policy, a document, requirements, a service (!). Any and all examples would be greatly appreciated. Just from this group I am understanding that folks are using a quick video meetup to verify ...

We were using When2Work and switched to WheniWork this year. The UI is much better for the student staff and the timeclock really speeds up payroll. We have 30 student workers. ------------------------------ Aime DeGrenier Manager, Community Technical Support Mount Holyoke College ------------ ...

Hi Deb: You may already know this, but we use Sharepoint as our intranet at MHC. As mentioned by Jason, it does require care and feeding, but we've moved many of our administrative sites into Sharepoint. We've had bumps along the way, but certainly have document management and forms in there. We don't ...

Congrats on expanding resources for important work! We don't have anything concrete to share, but here are a few pieces of what we've put in place recently for which outcomes have been positive. Do you have a service catalog/Knowledge base? Starting with a template around your solutions/knowledge base ...

Hi David: I'd suggest a need to reiterate "prevailing hourly rate" -- so you're in Cambridge. Other geographically similar locations? Might be hard to find for our fair city. Mass has a $13.50 minimum wage right now, and 27 states have minimum wages under $10.00/hr with an additional two states without ...