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Ronald Gatewood D

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RE: Adobe Acrobat PDFs

Posted By Ronald Gatewood 05-14-2024 10:19:17 AM
Found In Egroup: IT Support Services \ view thread
Helen, thanks for sharing this. We have a good bit of clients who submit grant proposals, so this is good to know. Ronald Gatewood, Ph.D., A+ Interim User Services Director Desktop Services Manager Mississippi State University User Services | PO Box 9697 | Mississippi State, MS 39762 (O) ...

Adobe Acrobat PDFs

Posted By Ronald Gatewood 05-13-2024 11:08:00 AM
Found In Egroup: IT Support Services \ view thread
With Adobe Acrobat Perpetual no longer being sold after this summer and End Of Life date of June, 2025, we're researching alternative PDF programs. We're getting pricing from companies like Foxit, Nitro, etc.... A lot of them are also moving to a subscription method. Some of our users only use Adobe ...

RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Ronald Gatewood 04-24-2024 09:24:54 AM
Found In Egroup: IT Service Management \ view thread
I'd like to receive a copy as well. Thanks! Ronald Gatewood, Ph.D., A+ Interim User Services Director Desktop Services Manager Mississippi State University User Services | PO Box 9697 | Mississippi State, MS 39762 (O) (662) 325-9280 Email: rgatewood@its.msstate.edu

RE: Naming Convention for computers

Posted By Ronald Gatewood 04-19-2024 09:40:14 AM
Found In Egroup: IT Support Services \ view thread
Department Abbreviation: Up to 4 Characters NetID(unique username): Up to 7 Characters OS/Device: Up to 4 Characters OS-- w (not applicable to Macs) Device-- WINDOWS ws = Workstation lt = Laptop tb = Tablet vm = Virtual Machine MAC OS X mbp = Macbook Pro mba = Macbook Air mini = Mac Mini ...

QR Codes

Posted By Ronald Gatewood 04-03-2024 03:16:00 PM
Found In Egroup: IT Support Services \ view thread
We're working to get away with passing out booklets with I.T. information. We don't think many people are reading them. We're exploring the use of QR codes. We'll put the QR code on a flyer or 1-page document to pass out. What QR code vendors have others had success with? ------------------------------ ...

RE: endpoint management

Posted By Ronald Gatewood 01-09-2024 09:17:27 AM
Found In Egroup: IT Support Services \ view thread
We've been using KACE over a year now. I love it because my Desktop guys can look at information such as computer specs, programs installed, last user logged in, etc. Ronald Ronald Gatewood, Ph.D., A+ Desktop Services Manager Mississippi State University User Services | PO Box 9697 | ...

RE: endpoint management

Posted By Ronald Gatewood 12-12-2023 09:17:37 AM
Found In Egroup: IT Support Services \ view thread
We've been using KACE for a couple of years now. From a Desktop Support stance, be and my team enjoys it. We can look up computers and get information on things such as last user logged in, what program are installed, system specs, etc.... Our system administrators uses it for patch management to keep ...

RE: End-user self-scheduling help desk session

Posted By Ronald Gatewood 07-12-2023 11:42:40 AM
Found In Egroup: IT Service Management \ view thread
We use Team Dynamics for our ticketing system & recently enabled Microsoft Bookings in our O365 tenant. I'm interested in learning more ok how to use Bookings. Our Desktop Support group spends time going back and forth with clients to schedule appointments. I'll reach out to you Sean. Thanks, Ronald ...

RE: Can anyone share their experience with using MakeMeAdmin for rights elevation?

Posted By Ronald Gatewood 10-13-2022 10:45:43 AM
Found In Egroup: IT Support Services \ view thread
Historically users have been granted administrative rights to their primary computers. That is changing now, for obvious reasons. We've rolled out Admin By Request to our IT department and to some of the other departments on campus. The plan is to remove admin rights from the departments we support. ...

Service Level Agreement

Posted By Ronald Gatewood 06-14-2022 08:06:22 AM
Found In Egroup: IT Support Services \ view thread
We're working on creating formal Service level agreements. Can someone share the SLAs they currently use in their organization? Thanks, Ronald Ronald Gatewood, Ph.D., A+ Desktop Services Manager Mississippi State University User Services | PO Box 9697 | Mississippi State, MS 39762 (O) (662) ...

RE: Support Strategies

Posted By Ronald Gatewood 03-11-2022 03:40:58 PM
Found In Egroup: IT Support Services \ view thread
Our Desktop group (team of FT employees and student-workers) assist our classroom tech group by doing pre-checks of classrooms before the semester starts. We take advantage of the days before classes starts and send a team around with a check list to check the classrooms. This proactive step allows the ...

RE: Remote Support Software

Posted By Ronald Gatewood 01-28-2022 10:27:51 AM
Found In Egroup: IT Support Services \ view thread
Our Desktop team uses Beyond Trust. We've been using it from when it was named Bomgar. It's been a good tool for us. Get Outlook for iOS

RE: Hardware Support

Posted By Ronald Gatewood 01-04-2022 08:56:28 AM
Found In Egroup: IT Support Services \ view thread
Dan, Thanks for taking the time to share this information with me. Leveraging the vendor's warranty is a good ideal. Best, Ronald

Hardware Support

Posted By Ronald Gatewood 01-03-2022 04:05:20 PM
Found In Egroup: IT Support Services \ view thread
Happy New Year! I'm curious as to how other organizations handle hardware repairs. Our desktop group mainly works on software-related issues. We have a separate group that works on hardware-related issues. When the issue is diagnosed to be a hardware issue, we transport the computers to the Hardware ...

RE: ITAM

Posted By Ronald Gatewood 11-19-2021 06:39:14 AM
Found In Egroup: IT Support Services \ view thread
I'm in! I'd like to be in on the Zoom. Best, Ronald Get Outlook for iOS

RE: ITAM

Posted By Ronald Gatewood 11-17-2021 08:38:58 AM
Found In Egroup: IT Support Services \ view thread
I'd like to be in on the discussion to see what others are doing. We're using JAMF and SSCM. We've purchased KACE and I'm waiting for our infrastructure guys and security team to setup an implementation. We mainly purchased KACE to use for patching. We've been using TDX for a couple of years now. I didn't ...

Desktop Support Job Titles

Posted By Ronald Gatewood 10-11-2021 10:31:48 AM
Found In Egroup: IT Support Services \ view thread
What is the job title for your employees that perform desktop support duties? Years ago, our desktop support title was "Desktop Consultants". It was changed a while back to "Desktop Support Specialists". I'm asking around to see what titles do other universities give their desktop support employees. ...