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Julia Gray

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What do you call your teams?

Posted By Julia Gray 10-03-2022 07:46:14 AM
Found In Egroup: IT Support Services \ view thread
Hi - We are currently divided into three verticals, and they don't represent what we do, so I'm looking to hear what other areas call their teams. Here are our three verticals: Help Desk - will be renaming Service Desk. First tier support services, some second tier. Media Services - supports classroom ...

RE: "Easy button" for alerting Service Desk and/or Field Services regarding classroom technology issues

Posted By Julia Gray 09-08-2022 08:28:14 AM
Found In Egroup: CIO \ view thread
Hi - A little of a side track, but I'm really surprised that you don't have campus phones in all your classrooms for security and safety reasons. We had to ensure all rooms had a phone and were lockable from the inside should we have to go into lockdown. All phones can dial 911, and will show the exact ...

RE: MSP - Tier 1 Help Desk? Suggestions?

Posted By Julia Gray 08-30-2022 10:02:57 AM
Found In Egroup: IT Support Services \ view thread
Hello - I'm also interested in this and looking forward to seeing the replies. Julia Gray Senior Manager of Customer Experience, Technology, and Training 1600 E. Golf Road Des Plaines, IL 60016 847.635.1264

RE: Staff Sourcing Model

Posted By Julia Gray 08-16-2022 07:47:56 AM
Found In Egroup: CIO \ view thread
Hi Mike - We don't, but I'd be interested in seeing your framework when done. Are you, or others who are looking at this, rethinking how you use student employees? Thanks,Julia Gray Julia Gray Senior Manager of Customer Experience, Technology, and Training 1600 E. Golf Road Des Plaines, IL 60016 ...

RE: Internship program

Posted By Julia Gray 07-20-2022 08:36:20 AM
Found In Egroup: CIO \ view thread
Hi - This is something we're working on developing this year to launch next year (or next summer), so thank you Carolyn for bringing this up. -Julia Julia Gray Senior Manager of Customer Experience, Technology, and Training 1600 E. Golf Road Des Plaines, IL 60016 847.635.1264

Ocelot and Ellucian Banner

Posted By Julia Gray 05-17-2022 10:31:11 AM
Found In Egroup: CIO \ view thread
Hello - Oakton would like to talk with an IT team who has Ocelot and integrated it with Banner. Please feel free to contact me via the list or directly. Thanks! ------------------------------ Julia Gray Manager of Web Services Oakton Community College 847.635.1264 jgray@oakton.edu ------------- ...

RE: Chatbot?

Posted By Julia Gray 05-10-2022 10:39:19 AM
Found In Egroup: CIO \ view thread
Hi -I'm going to ask a few other questions, hope it's okay to keep this on the same thread. For those of you who have implemented Ocelot, Mainstay, or Ivy.ai ..(or any chatbot...)1. How are you measuring ROI?2. I've seen a few comments that regularly reviewing, updating and maintaining the information ...

RE: Creating a Help Desk Service Catalog

Posted By Julia Gray 02-14-2022 01:33:10 PM
Found In Egroup: IT Support Services \ view thread
Hi - If you haven't already, you might want to reach out to the Educause ITSM group. -Julia -- Oakton is the community's college. By providing access to quality education throughout a lifetime, we empower and transform our students in the diverse communities we serve. Julia Gray, Manager ...

RE: Computer labs

Posted By Julia Gray 02-14-2022 12:10:31 PM
Found In Egroup: IT Support Services \ view thread
Hi Becky - We were in a very similar situation as a community college. At the start of the pandemic, our college did take the plunge of loaning chromebooks and wifi hotspots (the hotspot equipment was free with each line we purchased ... usually an old tablet of some kind) to our students who requested ...

RE: Computer labs

Posted By Julia Gray 02-14-2022 11:18:39 AM
Found In Egroup: IT Support Services \ view thread
Hi - My first question would be ... why? Why do you need a room full of institutionally provided computers? Are there other options can we provide and spend less money such as a virtual lab with specialized software if needed and/or loaner laptops to students who don't have one (possibly with ...

RE: Remote Support Software

Posted By Julia Gray 01-31-2022 11:26:58 AM
Found In Egroup: IT Support Services \ view thread
Thanks everyone - it seems there is a clear preference for BeyondTrust Remote Support, but there are other options worth looking at. -- Oakton is the community's college. By providing access to quality education throughout a lifetime, we empower and transform our students in the diverse communities ...

Remote Support Software

Posted By Julia Gray 01-28-2022 10:08:45 AM
Found In Egroup: IT Support Services \ view thread
Hi - Sorry for cross posting - what software are you using to for remote desktop support? We are using Quick Assist and TeamViewer and are looking for other more robust options for connecting to hardware we provide - both on campus and off campus. Thanks in advance, Julia Gray Oakton Community Co ...

Career Opportunities at Oakton College (north of Chicago)

Posted By Julia Gray 01-25-2022 08:49:51 AM
Found In Egroup: Web Professionals \ view thread
We have three openings: Web Developer Senior Web Content Specialist Web Content Specialist