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Susan Edmisson

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RE: Enterprise System Portal in TeamDynamix?

Posted By Susan Edmisson 12-01-2023 12:02:30 PM
Found In Egroup: IT Service Management \ view thread
Available Dec 7th between 1:00 and 3:00 CST. Susan Edmisson |Program Director, Technology Operations IT Enterprise Operations, Technology Services Texas A&M University 3363 TAMU | College Station, TX 77843-3363 Ph: 979.845.3318 | s-edmisson@tamu.edu

RE: Change Enablement Change Categorization - Expedited

Posted By Susan Edmisson 04-07-2023 07:45:26 AM
Found In Egroup: IT Service Management \ view thread
Hi Sarah, All change requests require a close code when completed. Close code 'Successful' (meaning no issues and within the scheduled window) change requests are processed automatically to closure. All others (issues, outside the scheduled window, backed out, not implemented) are reviewed by Change ...

RE: Change Enablement Change Categorization - Expedited

Posted By Susan Edmisson 04-06-2023 08:34:43 AM
Found In Egroup: IT Service Management \ view thread
We have an expedite option on our Normal change request form. It basically removes the lead time requirement. If that box is checked, the change may be planned for as soon as the requestor thinks they can get the required approvals. Approvals for expedited Normal change requests have their own approval ...

RE: SMO Charter

Posted By Susan Edmisson 10-24-2022 06:56:51 AM
Found In Egroup: IT Service Management \ view thread
I am interested in hearing more about ITSM charter/ITSM steering group structures as well. Susan Edmisson | ITSM Process Manager Technology Services Texas A&M University 3363 TAMU College Station, TX 77843-3363 Ph: 979.845.3318 | s-edmisson@tamu.edu --------------------------------------- ...

RE: Routine Change Processes

Posted By Susan Edmisson 09-22-2022 06:12:50 AM
Found In Egroup: IT Service Management \ view thread
Jim, Areas requesting a standard change template to use for future standard changes must submit a proposal that requires the following information: Description of change, including Communication, implementation testing, and backout plansImpact to customers and/or other services during the changeGeneral ...

RE: ITSM Tool Transition and Consolidation Advice

Posted By Susan Edmisson 07-28-2022 10:25:16 AM
Found In Egroup: IT Service Management \ view thread
Would you mind sharing what tool you are moving from and transition to? ------------------------------ Susan Edmisson ITSM Process Manager Texas A&M University ------------------------------

RE: Change Management - Multiple CABs

Posted By Susan Edmisson 06-30-2022 04:17:21 PM
Found In Egroup: IT Service Management \ view thread
Thanks for your input, Mitch. I agree. And, the cultures within the entities may drive various implementations of the process, as well as how successful they are. Sent from my iPhone

RE: Change Management - Multiple CABs

Posted By Susan Edmisson 06-30-2022 04:09:39 PM
Found In Egroup: IT Service Management \ view thread
Indeed. Yes, the interest is in multiple Change Advisory Board meetings within a large university campus. Thanks for the chance to make that clear. Sent from my iPhone

RE: Change Management - Multiple CABs

Posted By Susan Edmisson 06-30-2022 10:47:39 AM
Found In Egroup: IT Service Management \ view thread
Thank you, Lou. If you don't mind, I might reach out in the future for some additional information. Susan Edmisson | ITSM Process Manager Risk Management & Life Safety | Division of Information Technology Texas A&M University 3363 TAMU College Station, TX 77843-3363 Ph: 979.845.3318 | s-edmisson@tamu.edu ...

Change Management - Multiple CABs

Posted By Susan Edmisson 06-30-2022 09:00:50 AM
Found In Egroup: IT Service Management \ view thread
Good morning All, I'd be interested in hearing groups' experiences with multiple CABs - reasons for going to multiple CABs, challenges, advantages, or just whatever you feel relevant to the topic. Thanks, ------------------------------ Susan Edmisson ITSM Process Manager Texas A&M University ---- ...

RE: ITSM Test

Posted By Susan Edmisson 09-14-2021 02:02:56 PM
Found In Egroup: IT Service Management \ view thread
Looks great! Sent from my iPhone