Profile

As many have indicated, I too would love to review this if you don't mind sharing that out. \\\ Tom Loyola University Maryland Internal Use Only Sender is external to Loyola Hi Lucas, I have an ITSM fundamentals presentation that I use, sometimes as a stand-alone and sometimes ...

At Loyola University, MD, we use the following for all of our devices: [2-digit department code][2-digit building code]-[serial number(last 8 digits if an Apple)]. These are audited by Sassafras and then automatically imported into TeamDynamix where additional user, department, and location data are ...

Good morning, Sarah, I would love to be a part of this meeting but will be out of the office this Thursday. If recorded, I would love to review. We aren't to a full enterprise rollout, but we are starting to have additional departments use TDX. Plus, we are looking at a full Service Catalog review ...

We have had a lot of success with the Anker 575 USB-C Docking Station (13-in-1) with all M1 Macbooks and USB-C Intel models. Thanks, Tom \\\ Tom Breiner Director, IT Client Support Services Technology Services (Pronouns: he, him, his) Loyola University Maryland Internal Use Only

I would also be interested in your structure, Kelly. We are currently looking to mature how we use TDX, and seeing examples would be appreciated. \\\ Tom Breiner Director, IT Client Support Services Technology Services (Pronouns: he, him, his) 4501 North Charles Street, Baltimore, MD 21210 ...

Robert, We developed our KB system when we moved to TeamDynamix. This is a hosted service that is searchable and has self service components, even more than we currently use. Initially, knowledge from sources like wikis, prior ticketing system, and docs were pooled and entered as part of the project ...