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Michelle Ziegmann

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RE: Student Worker Accounts

Posted By Michelle Ziegmann 04-16-2024 03:43:11 PM
Found In Egroup: CIO \ view thread
Hi Floyd, Interesting question. We do not create a separate account for student workers who have access to sensitive information. I don't even know if that would work in our ERP (where all of the sensitive information lives), where they are one and the same person as both a student and an employee with ...

RE: Otter.ai

Posted By Michelle Ziegmann 11-01-2023 09:56:09 AM
Found In Egroup: Cybersecurity \ view thread
In my testing, I found that the Captcha option that Zoom support suggested did not stop. Otter.ai was still able to join meetings with this option enabled - not sure why or how.

RE: Otter.ai

Posted By Michelle Ziegmann 11-01-2023 09:38:30 AM
Found In Egroup: Cybersecurity \ view thread
We have been trying to figure out how to ban Otter.ai from Zoom meetings for a few weeks now. After receiving some complaints from staff, we deemed that the way it operates - recording confidential meetings without consent - is a violation of our acceptable use policy and California Penal Code. Disallowing ...

RE: What are your retention/deletion policies for files and email?

Posted By Michelle Ziegmann 09-06-2023 09:55:04 AM
Found In Egroup: Google Workspace \ view thread
We just posted our Google Workspace data retention policy, and are in the process of operationalizing this through automation. It may change a little as our storage quotas go into effect in January.https://portal.cca.edu/policies/technology/google-workspace-data-retention-policy/ Michelle-- MICHELLE ...

RE: Purchasing Warranty and ADP on client devices

Posted By Michelle Ziegmann 08-28-2023 02:59:34 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Good question. We are a Mac school, and stopped purchasing the 3-year AppleCare a few years ago. I found we rarely used it, so moved to a self-insured model. I moved the budget that I would have spent on AppleCare into an Equipment Repairs budget, and so far, I've spent way less of this on repairs than ...

RE: Course Scheduling Software

Posted By Michelle Ziegmann 04-27-2023 09:06:30 AM
Found In Egroup: CIO \ view thread
We recently migrated from EMS to CourseDog, and our Academic Affairs office who uses it for course scheduling and event management has been very happy with it. It's a very modern platform with a smart "optimizer" that really streamlines the scheduling process. We partnered with them to build a new integration ...

RE: Student Services ticketing system?

Posted By Michelle Ziegmann 04-11-2023 08:18:15 AM
Found In Egroup: CIO \ view thread
CCA has been using Teamwork Desk for several years, initially just within Technology Services, and have been very happy with it. They continually innovate their product, are very responsive to support requests, and are priced competitively. We use it in conjunction with Teamwork Projects, which works ...

Session expiration and MFA

Posted By Michelle Ziegmann 09-27-2022 09:16:58 AM
Found In Egroup: CIO \ view thread
Hi all, Following up on the excellent "Removing Local Admin Rights" thread, which I found especially helpful, I have a related but different question. This year, renewal of our cybersecurity insurance required us to rapidly implement several changes that have frustrated our community. I am hoping to ...

RE: Data handling for students with only one name

Posted By Michelle Ziegmann 09-23-2022 09:03:14 AM
Found In Egroup: CIO \ view thread
Hi Ken, We dealt with this recently, when we launched Workday Student as our SIS. We have a high percentage of international students, and were pleased to finally allow students who only had a first name in accordance with their countries' standards, to have their names represented accurately in our ...

RE: (Cross-post) Applicant Tracking System (ATS) software for HR : Seeking feedback/recommendations

Posted By Michelle Ziegmann 03-29-2022 07:25:19 AM
Found In Egroup: Small Colleges \ view thread
We use Workday's recruiting module, and it works well for us for both internal job posting (e.g. work study) as well as external posting. Being fully integrated with our HCM system, it will also generate an offer letter that the candidate can electronically sign through the jobs portal, which then kicks ...

RE: "hotdesking" reservation software

Posted By Michelle Ziegmann 02-04-2022 11:12:44 AM
Found In Egroup: CIO \ view thread
Hi Allan, We implemented Scoop (https://www.takescoop.com/solutions/desk-management) last Fall, and it's worked well for us. They have a well-done Workday integration out of the box, and are releasing a Google Calendar and Slack integration later this month. They've been really responsive to our needs ...