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Hi Bob Williams is in a similar situation. Formerly a certified Apple and Dell repair shop but we got out of that business. Williamstown is also remote enough to not have local repair options for students. Like you the nearest Apple store is about an hour away. We're doing the two things you mentioned: ...

Hi Friends, Williams is seeking a Client Services Specialist to join our dynamic team. The position is full-time on our idyllic Williamstown campus. Happy to answer any questions - Seth https://oit.williams.edu/announcements/job-opportunity-client-services-specialist Seth RogersDirector of Client ServicesOffice ...

Hi Tyler, yes this vexed us as well. The view oddly depends on how you access https://drive.google.com/drive/quota . It will show you files in Shared Drives that you created or moved in if you follow that link from an email or if you simply click on your Storage icon while in Drive. However if you go ...

It can help to make sure the clients know all the different options available for the 2nd auth. We're a Google shop, so we presented these choices, some better than others of course: text - sms (not recommended any more)prompt on phone (via any Google app like Google, Gmail or Youtube - they're probably ...

Hi Callen, Are the new paths similar to this: K:\.shortcut-targets-by-id\0B4FP7_SuT3aeVWlubktMMmhINXM\rest-of-folder-structure Always starting with \shortcut-targets-by-id\ ? That doesn't seem to match your description of the extremely long path names but we did see this change when Google started replacing ...

We see this fairly often. Usually the student will need to log out of all accounts in the web browser, then only log in to the school account, then start the transfer. After that they can log back in to the personal account. Regards, Seth--Director of Client ServicesOffice for Information TechnologyWilliams ...

Before we started capturing this data in Jamf or Kace we recorded the encryption key as the computer was being deployed and stored it in a password protected excel file which select OIT staff could access. For us the client doesn't have access to their own key, they have to contact OIT in the rare case ...

Thanks Gerard. Are you or is anyone else on this list using CUPS for their printing?

Hi Is anyone else experiencing network printing issues after yesterday's Microsoft updates? We're seeing Windows 10 machines that can't print after receiving patches KB5006670 or KB5006667. Currently our main workaround is to uninstall that patch. On https://www.bleepingcomputer.com/forums/t/ ...