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Hello, Was looking to do some research in interactive kiosk like solutions for our Athletics department. We are looking for a solution to allow for an iPad or small touchscreen device to display content regarding our athletics programs to add a level of interactivity in our athletics lobby. Has ...

Hello, Just bumping this message. Anyone run into these challenges? ------------------------------ Mike Scalero Senior Director of Client Support and Learning Technology Services Stevens Institute of Technology ------------------------------

Hello, I was looking for recommendations on event accountability and locking down mobile podiums. We have a high level of wear and tear and "accidental" misuse of A/V in particularly event spaces, but also classrooms across campus. What are some strategies you have used to keep faculty and students ...

Hello, This is mildly related to the topic, but I was looking for Asset standards in which other school use. We recently rolled out Freshservice and we also utilize FreshAssets. We are directly for lifecycle standards for the following: Fax machines Monitors Printers Scanners Smartphones/MiFi ...

My apologies I inadvertently posted to this thread. Please ignore and or delete. ----------------------------- Michael Scalero Senior Director of Client Support and Learning Technology Services Division of Information Technology T 201 216 5475 -----------------------------

Hello, We have recently implemented Freshservice which is now our new ticketing system. We are looking to exchange ideas on what Helpdesk managers and senior leadership commonly find useful in daily, weekly, and monthly reports to improve service. We are currently daily tracking: Tickets made ...

Hello, We have recently implemented Freshservice which is now our new ticketing system. We are looking to exchange ideas on what Helpdesk managers and senior leadership commonly find useful in daily, weekly, and monthly reports to improve service. We are currently daily tracking: Tickets made ...

Hello Everyone, Was wondering if anyone could share some effective strategies for handling the waves of the semester. I recently took on oversight of our helpdesk and noticed that it's very challenging to meet our SLA's, or even establish effective ones in the beginning of the term due to the rush ...

Hello, Was wondering if anyone had any good examples of student employment pathway programs when working with in IT? We are looking to establish the following: An advertising model to recruit undergrads, grads, and PhD studentsA student onboarding handbook complete with: Training proceduresGuidelines ...