Posted By
Chryss Crotser
07-08-2022 08:02:49 PM
Found In
Egroup:
IT Service Management
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I'm not familiar with Teamwork Desk in specific, but your initial response time may not actually be based off a response to the customer. Some systems have specific triggers such as a status change to In progress, or something similar that sets the timestamp for "responded". So that discrepancy may be ...
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