Posted By
Lora Nasim
04-06-2022 03:12:48 PM
Found In
Egroup:
IT Service Management
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We do something very similar. We make at least three attempts to reach a client of a two week periods using two or more channels (e-mail, voicemail, etc.) before we "cancel" the ticket. We also let them know that we are cancelling it. Kind regards, Lora Nasim | Manager, Client Support Information ...
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