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Hi Celisa, I'm interested to see your presentation. Thanks, Ab Abdulrauf Gehani Manager, IT Client Services Information and Instructional Technology Services UNIVERSITY OF TORONTO SCARBOROUGH Academic Resources Building, Room AC207 1265 Military Trail, Toronto, Ontario M1C 1A4 Tel 416-287-7344 ...

Hi, We plan to migrate on-prem VoIP to Teams phone since U of T is Microsoft 365 shop. Too early to share specific experiences, but I know the pilot implementation went well hence the decision to move forward with Teams. HTH, Abdulrauf Gehani Manager, IT Client Services Information ...

Accidental Damage protection is included in the warranty in all laptop purchases that we recommend. Ab Abdulrauf Gehani Manager, IT Client Services Information and Instructional Technology Services UNIVERSITY OF TORONTO SCARBOROUGH Academic Resources Building, Room AC207 1265 Military Trail, ...

Hi, Most of the professional development and training of front-line staff relies on piecemeal, task-based training rather than full fledged courses. Of course there are exceptions where formal training has to happen but that is sporadic and far apart. More often than not, improvements and new technologies ...

Hi Jennifer, Here are few techniques that worked for us: Approach it as business security solution, not purely an IT one Get buy-in from the academic and administrative leadership. Communication to faculty came from the academic leadership. Information sessions to explain why it is needed and how ...

Great conversation here on a topic that we are getting into. Part of the our approach to Virtual Computer Lab initiative is to reach out to UTSC student population to assess their need for computer labs and limitations of physical computer labs. Stats show subtle decline in lab usage, but we want to ...

Hi, I'm interested to know how you securely securely dispose of local end-user device storage when it reaches EOL and contains data. Traditionally we secure-wipe then physically destroy the device. I'm wondering whether data encryption has made it possible to simplify the disposal. If you do destroy ...

Hi Stephanie, Interestingly I was looking into the same thing in the last little while. About 10% of our managed fleet is MacOS. Here are few steps being I'm taking: - We provided modern Mac mini devices to each tech for them to use as main device, temporarily or permanently in addition to their ...

I'm interested. Thanks Ab Abdulrauf Gehani Manager, IT Client Services Information and Instructional Technology Services UNIVERSITY OF TORONTO SCARBOROUGH Academic Resources Building, Room AC207 1265 Military Trail, Toronto, Ontario M1C 1A4 Tel 416-287-7344 iits.utsc.utoronto.ca