Profile

Hello all, Here is the link to the recording of Miten Davda's presentation on his CRM Center of Excellence today. https://media.csuchico.edu/media/CRM+Center+of+Excellence+Presentation/1_5a51s891 -- Scott Kodai Senior Director of Enterprise Applications Division of Information Technology California ...

Here is a Zoom link for the CRM Center of Excellence discussion that Hema is coordinating. The meeting is scheduled for Friday 2/9 from 1:00pm to 1:45pm (Pacific). She asked me to provide the link because she may not be able to make the meeting. The meeting will be recorded and I will post the link ...

I would also be interested (although the week of Feb 5 is pretty packed for me). -- Scott Kodai Senior Director of Enterprise Applications Division of Information Technology California State University, Chico Work phone: 530-898-4992 skodai@csuchico.edu

Hello, I'm wondering if any of you have considered the difference between "documentation" and "knowledge base articles" as outlined in this article: https://dzone.com/articles/product-documentation-vs-knowledge-base-1? We are using TeamDynamix for our ITSM tool (including the KB), and it will work ...

From: Bob Black via EDUCAUSE Connect Sent: Wednesday, February 23, 2022 2:36:03 PM To: Scott Kodai Subject: ITSM : January Virtual Open House this Friday at 4 pm ET Hello all, Our February virtual open houses takes place again this Friday at 4 pm ET via zoom: https://miamioh.zoom.us/j/84359900987 ...

I would be interested in participating in the call (if I can squeeze it into my schedule!). Thanks