Profile

Hello all, I am following up from my post from a while back regarding how other university institutions manage onsite versus hybrid for your operations staff. We are currently assessing how we want to manage the staff presence as we move forward but would like to hear from you all regarding how your ...

Hi all, Starting a discussion on how each of you staff your NOC (onsite, hybrid, or remote). Before Covid, we were operating 100% onsite providing eyes-on-glass monitoring/response services along with serving as the after business hour call center for our end user Service Desk. Post Covid, we are ...