Profile

Like everyone else, if you are willing to share, I would love to see the presentation as well. Thanks, Celisa! -Mallory

Good morning! I would be happy to share what we're doing here at MSU. We also use TeamDynamix as our ITSM tool. How have you structured your services? Which approach do you use? We went w/the ECAR Model as far as structure We use a tiered structure for our request catalog: ECAR Category ECAR Service ...

Good morning! We are going through TDX Readiness Courses here at Michigan State University and I'm wondering if anyone out there has implemented a CMDB in TDX? We would be interested in having a conversation w/you if you have. It seems to be a product/program that we'd be building from the ground up ...

Dan, I would love to work with you! I am an asset/configuration manager at Michigan State University, have been in this role for close to five years, my primary focus I would say has been in asset management, but also trying to administer a CMDB that lacks any sort of control. We'll be moving to a new ...

We are interested here at MSU as well! Thank you so much. -Mallory Mallory Crowner, IAITAM CHAMP MSU IT Client Services – Service Management Office 375 Wilson Road • East Lansing, MI 48824 517-355-6130 • crownema@msu.edu Web: https://uss.itservicedesk.msu.edu P Please consider the environment ...

We started a service onboarding process here at MSU, but quickly changed it to a configuration item onboarding process because we found that most "services" that were being onboarded were pieces of software, hosted on already existing server hardware in the CMDB, that help support an already existing ...

Good morning, Chrissie. I have been doing some form of asset management at Michigan State University for probably 15-20 years. I've used everything from excel spreadsheets to an access database to a combination of tools offered in CA Service Management and AMI AssetTrack. Where I started – We kept ...