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I'm checking to see how other universities are integrating AI information into your service catalogs. We are moving forward with both ITIL 4 and a redesign of our IT service catalog (borrowing heavily from the 2019 Educause paper) later this year and I'm looking for any recommendations or best practices ...

Hi everyone, We (CU Boulder) find ourselves with most of the more popular ITSM tools being used across the campus with many of them being managed centrally by the Office of Information Technology. Each tool has its own feature strengths and weaknesses but we are seeing significant functional overlap ...