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Mitch Pautz

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Recording now available - 3/13: Building an Experience Management Culture in IT

Posted By Mitch Pautz 03-14-2024 06:56:41 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. I would like to my thanks to each of you for attending our webinar on Experience Management. I hope that you found the session informative and worthwhile. Use the link below to access the recording and slides https://sites.google.com/educause.edu/educause-cg-webpages/ ...

RE: Support Levels, Incident Tiers Assignment

Posted By Mitch Pautz 03-13-2024 08:50:35 AM
Found In Egroup: IT Service Management \ view thread
Hi Remo. Great question. Even with a clear incident escalation model defined for your services sometimes you run into the unexpected so account for those situations, document, and update your decision trees in your models. That said, I have seen two ways to accomplish what you are asking Route ...

Final Reminder: ITSM CG presents: “Building an Experience-Centered Service Culture in IT” on 3/13

Posted By Mitch Pautz 03-11-2024 07:09:14 AM
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Dear Colleagues. Just a friendly reminder to join us this Wednesday as Joe Fugere will take us on a journey of implementing experience management. If you know about experience management but are having some challenging getting started this webinar is for you. Please use the link below to join ...

ITSM CG presents: “Building an Experience-Centered Service Culture in IT” on 3/13

Posted By Mitch Pautz 02-28-2024 06:50:05 AM
Found In Egroup: IT Service Management \ view thread
Hi there, You are invited to a Zoom webinar. When: Mar 13, 2024 02:00 PM Pacific Time (US and Canada) Topic: ITSM presents: "Building an Experience-Centered Service Culture in IT" Please use the link below to join the webinar: https://usc.zoom.us/j/92536227099?pwd=R3RvLy9BRWZWbFU0alA4cko4d2VSdz09 ...

ITSM Open House - West Coast Edition (Wednesday 2/21@12pm PDT)

Posted By Mitch Pautz 02-19-2024 08:02:41 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Please join us for the monthly west coast edition of the ITSM open house this Wednesday at 12pm PDT via Zoom usc.zoom.us/j/93802745029 Meeting ID: 938 0274 5029 There is no official agenda for these sessions; it's an open forum to discuss all things service management (and some ...

We are "slackers" - ITSM CG slack workspace

Posted By Mitch Pautz 02-16-2024 07:55:49 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Did you know we have a Slack workspace? Ping me if you have trouble joining. http://bit.ly/join-educause-itsm-cg-slack Join any number of channels, including one just created for service catalog fiends and fanatics 😊 ...

Continuous improvement and True Crimes - Webinar recording now available

Posted By Mitch Pautz 02-16-2024 06:48:10 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Thanks for attending the event this past Wednesday. Here is a link to the recording https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.mkuf3d2k2icf To view upcoming events and recordings from past events visit https://sites.google ...

FINAL REMINDER: ITSM CG presents: "Continual Improvement and True Crime" on 2/14

Posted By Mitch Pautz 02-13-2024 08:01:32 AM
Found In Egroup: IT Service Management \ view thread
Hello friends. Just in case you have not seen this announcement or if you appreciate reminders, this is the final one for our event happening tomorrow at 10am PDT / 1pm EDT. Please click the link below to join the webinar: https://usc.zoom.us/j/96707351592?pwd=ZnBhWHdndENFcFU3UkMrQURETms4Zz09 ...

REMINDER: ITSM CG presents: "Continual Improvement and True Crime" on 2/14

Posted By Mitch Pautz 02-06-2024 07:02:57 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. A reminder that next Wednesday (2/14) Vicki will be our guest presenter sharing on the importance of continual improvement in a unique and fun story driven format. You won't want to miss this webinar Please click the link below to join the webinar: https://usc.zoom.us ...

REMINDER: ITSM CG presents: "Continual Improvement and True Crime" on 2/14

Posted By Mitch Pautz 01-30-2024 06:43:43 AM
Found In Egroup: IT Service Management \ view thread
Good morning. Just a friendly reminder to join us on this lovely day for a heartful presentation with everyone's favorite valentine Vicki Rogers. Please click the link below to join the webinar: https://usc.zoom.us/j/96707351592?pwd=ZnBhWHdndENFcFU3UkMrQURETms4Zz09 Passcode: 434928 Best ...

ITSM CG presents: "Continual Improvement and True Crime" on 2/14

Posted By Mitch Pautz 01-23-2024 08:32:00 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Welcome to a new year which I hope is going well and full of fun and rewarding work. I am pleased to announce the first webinar of the new year. Join us on 2/14 when Vicki Rogers will present on the importance of continual improvement. This is an encore presentation from ...

ITSM Open House - West Coast Edition Wednesday 1/17@12pm PDT

Posted By Mitch Pautz 01-15-2024 06:54:46 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Please join us for the monthly west coast edition of the ITSM open house this Wednesday at 12pm PDT via Zoom usc.zoom.us/j/93802745029 Meeting ID: 938 0274 5029 There is no official agenda for these sessions; it's an open forum to discuss all things service management (and ...

RE: Service models / service (de)composition

Posted By Mitch Pautz 01-12-2024 09:19:53 AM
Found In Egroup: IT Service Management \ view thread
Hi Remo. Welcome all the way from Switzerland :) I love this question because this is a passion area of mine. You will probably get some great but varying answers here. There are some data models you could leverage to get started including TBM and Obashi. You also might want to check out the ...

FINAL REMINDER: ITSM CG: Post annual conference message and participation requested

Posted By Mitch Pautz 01-11-2024 09:15:14 AM
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Dear Colleagues. Just a final push and reminder that if you are interested in lending your voice and/or talents to the ITSM CG please take a moment to complete the survey. ITSM CG interest survey. Survey will close Monday January 15th. Thank you From: Mitchell Pautz Sent: Wednesday, ...

RE: REMINDER: ITSM CG: Post annual conference message and participation requested

Posted By Mitch Pautz 01-03-2024 07:54:06 AM
Found In Egroup: IT Service Management \ view thread
Good morning and happy New Year! Hope everyone is well rested and eager for a great year. I am looking forward to "more" in 24. More presentations. More content on topics and trends that are hot on everyone's minds like experience management, enterprise service management, product management, organizational ...

FINAL CHANCE:ITSM pulse survey closes TODAY

Posted By Mitch Pautz 12-15-2023 06:26:21 AM
Found In Egroup: IT Service Management \ view thread
Good morning or afternoon. Just a quick final reminder that today is the last day to take our ITSM pulse survey. Have a great holiday season. Best ITSM CG Steering Committee From: Mitchell Pautz Sent: Wednesday, December 6, 2023 8:06 AM To: EDUCAUSE-ITSM@ConnectedCommunity.org ...

Vendor comparison and price sheet

Posted By Mitch Pautz 12-12-2023 02:23:00 PM
Found In Egroup: IT Service Management \ view thread
Hi gang. We are thinking of sending our folks to ITIL 4 foundation training. It is has been a few years since I collected and ranked the top training providers so I am wondering if you have recently created an RFI or simple comparison of the different training providers, costs, delivery methods, ...

REMINDER: ITSM pulse survey closes Friday

Posted By Mitch Pautz 12-12-2023 06:37:21 AM
Found In Egroup: IT Service Management \ view thread
Good morning Colleagues. Just a friendly reminder that the ITSM pulse survey will close by Friday (12/15) EOD. It is not too late to participate, so take the minute or two required to complete this very short survey which attempts to find out if you or your University thinks you are doing ITSM ...

SIAM event recording now available

Posted By Mitch Pautz 12-06-2023 01:05:08 PM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Thank you for attending today's webinar on Service Integration and Management. If you want to learn more about SIAM and get connected check out https://www.scopism.com/ Link to recording and presentation Best, Mitch Pautz mpautz@usc.edu Senior IT Service ...

State of ITSM in 2024 pulse survey

Posted By Mitch Pautz 12-06-2023 09:05:55 AM
Found In Egroup: IT Service Management \ view thread
Hi Colleagues. I am working on event programming for next year. I had a thought as I was thinking what would be fun and educational to explore. Here my thinking... The last couple of years organizations had to invest or innovate their ITSM practices and capabilities as a response to changes ...