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Mitch Pautz

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ITSM Open House - West Coast Edition (Wednesday 9/27@12pm PDT)

Posted By Mitch Pautz 09-25-2023 10:02:29 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Please join us for the monthly west coast edition of the ITSM open house Wednesday at 12pm PDT via Zoom. usc.zoom.us/j/93802745029 Meeting ID: 938 0274 5029 There is no official agenda for these sessions; it's an open forum to discuss all things service management (and some things ...

ITSM CG Community Group Meeting (open to all)

Posted By Mitch Pautz 09-20-2023 03:26:06 PM
Found In Community: IT Service Management Events
Join some of the top ITSM professionals in higher ed as we explore emerging and trending IT topics and their impact on our profession. Using an open-space format, we will discuss the topics that are most important to you. Wednesday, October 11 | 10:15AM–11:00AM CT | W192c, Level 1

ITSM CG presence at EDUCAUSE annual conference 2023!

Posted By Mitch Pautz 09-20-2023 08:46:52 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues, Can you believe the annual conference is just a few weeks away? We are excited to be returning and look forward to connecting in person with you. This email contains some ways to connect with us before, during and even after the event. This year there are two specific ITSM CG sessions ...

ITSM CG presents: The What, Why, and How of Digital Transformation

Posted By Mitch Pautz 09-19-2023 07:18:20 AM
Found In Egroup: IT Strategic Planning \ view thread
Hi there, You are invited to a Zoom webinar. When: Oct 18, 2023 12:00 PM Pacific Time (US and Canada) Topic: ITSM presents: The What, Why, and How of Digital Transformation Webinar Please use the link below to join the webinar: https://usc.zoom.us/j/95329145753?pwd=azhXS3R5R0pncXUwT3Zab1FsMndaZz09 ...

ITSM CG presents: The What, Why, and How of Digital Transformation

Posted By Mitch Pautz 09-19-2023 07:18:19 AM
Found In Egroup: Digital Transformation \ view thread
Hi there, You are invited to a Zoom webinar. When: Oct 18, 2023 12:00 PM Pacific Time (US and Canada) Topic: ITSM presents: The What, Why, and How of Digital Transformation Webinar Please use the link below to join the webinar: https://usc.zoom.us/j/95329145753?pwd=azhXS3R5R0pncXUwT3Zab1FsMndaZz09 ...

ITSM CG presents: The What, Why, and How of Digital Transformation

Posted By Mitch Pautz 09-19-2023 07:18:19 AM
Found In Egroup: Project Management \ view thread
Hi there, You are invited to a Zoom webinar. When: Oct 18, 2023 12:00 PM Pacific Time (US and Canada) Topic: ITSM presents: The What, Why, and How of Digital Transformation Webinar Please use the link below to join the webinar: https://usc.zoom.us/j/95329145753?pwd=azhXS3R5R0pncXUwT3Zab1FsMndaZz09 ...

ITSM CG presents: The What, Why, and How of Digital Transformation

Posted By Mitch Pautz 09-19-2023 07:18:18 AM
Found In Egroup: IT Governance \ view thread
Hi there, You are invited to a Zoom webinar. When: Oct 18, 2023 12:00 PM Pacific Time (US and Canada) Topic: ITSM presents: The What, Why, and How of Digital Transformation Webinar Please use the link below to join the webinar: https://usc.zoom.us/j/95329145753?pwd=azhXS3R5R0pncXUwT3Zab1FsMndaZz09 ...

ITSM CG presents: The What, Why, and How of Digital Transformation

Posted By Mitch Pautz 09-19-2023 07:18:17 AM
Found In Egroup: Developing and Executing Data Strategy \ view thread
Hi there, You are invited to a Zoom webinar. When: Oct 18, 2023 12:00 PM Pacific Time (US and Canada) Topic: ITSM presents: The What, Why, and How of Digital Transformation Webinar Please use the link below to join the webinar: https://usc.zoom.us/j/95329145753?pwd=azhXS3R5R0pncXUwT3Zab1FsMndaZz09 ...

ITSM CG presents: The What, Why, and How of Digital Transformation

Posted By Mitch Pautz 09-19-2023 07:18:15 AM
Found In Egroup: IT Service Management \ view thread
Hi there, You are invited to a Zoom webinar. When: Oct 18, 2023 12:00 PM Pacific Time (US and Canada) Topic: ITSM presents: The What, Why, and How of Digital Transformation Webinar Please use the link below to join the webinar: https://usc.zoom.us/j/95329145753?pwd=azhXS3R5R0pncXUwT3Zab1FsMndaZz09 ...

ITSM CG presents: The What, Why, and How of Digital Transformation

Posted By Mitch Pautz 09-18-2023 07:37:42 AM
Found In Community: IT Service Management Events
Everyone is talking about Digital Transformation, but everyone seems to have a different idea of what it is. Using information from the Institute for Digital Transformation and EDUCAUSE, we will explore a clear working definition of Digital Transformation and its goals, how organizations should prepare ...

RE: Poke the bear - Logging inquires

Posted By Mitch Pautz 09-07-2023 08:58:34 AM
Found In Egroup: IT Service Management \ view thread
Thank you everyone that responded. I have a slightly different take but I am apparently in the minority. If I am reading correctly some of you have a request item for inquires? It might be called "Request for information". Most of us probably have a "request a service" but I am not seeing it ...

Poke the bear - Logging inquires

Posted By Mitch Pautz 09-05-2023 10:58:00 AM
Found In Egroup: IT Service Management \ view thread
Good morning/afternoon/evening. I am interested in both as a thought exercise and in reality how your organizations treats inquires? Do you log them as requests or as incidents? If you log them as incidents, what metric are you using to report on? If you log them as requests are you using a generic ...

ITSM Open House - West Coast Edition (Wednesday 8/30@12pm PDT)

Posted By Mitch Pautz 08-29-2023 06:34:08 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Please join us for the monthly west coast edition of the ITSM open house tomorrow at 12pm PDT via Zoom. usc.zoom.us/j/93802745029 Meeting ID: 938 0274 5029 There is no official agenda for these sessions; it's an open forum to discuss all things service management (and some things ...

RE: Where do you store/publish your services

Posted By Mitch Pautz 08-25-2023 09:23:32 AM
Found In Egroup: IT Service Management \ view thread
Great responses so far. Follow up. If you answered 1 and 7 and are a ServiceNow shop please DM me. Thanks Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone Get Outlook for Android

Where do you store/publish your services

Posted By Mitch Pautz 08-24-2023 05:53:00 PM
Found In Egroup: IT Service Management \ view thread
Quick poll. P.S. I don't mean a request catalog Please select all that apply 1. Public website 2. On a wiki 3. In your ITSM tool knowledge base 4. On a SharePoint site 5. On an intranet site 6 Home grown application 7. Your ITSM tool natively supports a service catalog 8. Other Thanks ahead of ...

RE: Service Offering Naming Convention and Best Practices

Posted By Mitch Pautz 08-14-2023 02:19:49 PM
Found In Egroup: IT Service Management \ view thread
Hi Jonathan. Great stuff you are working on. There is often a bit of confusion and varying usage of products vs service offerings. You might want to check out a presentation we had a few months back https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.w05nb0c5xdk9 ...

ITSM Open House - West Coast Edition (Wednesday 7/26@12pm PDT)

Posted By Mitch Pautz 07-24-2023 06:49:59 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Please join us for the monthly west coast edition of the ITSM open house this Wednesday at 12pm PDT via Zoom usc.zoom.us/j/93802745029 Meeting ID: 938 0274 5029 There is no official agenda for these sessions; it's an open forum to discuss all things service management (and some ...

ITSM CG event: BRM powerful impact on HE - Recording now available

Posted By Mitch Pautz 07-20-2023 04:42:03 PM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Thank you for attending today's panel discussion on BRM powerful impact on Higher Education. You can find the recording at the link below https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.h6zzph8i790v If you have an idea for a follow ...

ITSM CG event: BRM powerful impact on HE - Recording now available

Posted By Mitch Pautz 07-20-2023 04:42:00 PM
Found In Egroup: Business Relationship Management Community \ view thread
Dear Colleagues. Thank you for attending today's panel discussion on BRM powerful impact on Higher Education. You can find the recording at the link below https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.h6zzph8i790v If you have an idea for a follow ...

FINAL REMINDER: ITSM CG presents: BRM’s Powerful Impact on HE tomorrow

Posted By Mitch Pautz 07-19-2023 06:35:08 AM
Found In Egroup: Business Relationship Management Community \ view thread
Dear Colleagues We are super excited to see you tomorrow at our event. Use the link below to join https://usc.zoom.us/j/97004010083?pwd=dVh1TGhXRnc0dGtvazRsaTZ1RU4rQT09 Mitch From: Mitchell Pautz Sent: Wednesday, July 12, 2023 6:13 AM To: EDUCAUSE-ITSM@ConnectedCommunity.org Cc: ...