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Mitch Pautz

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RE: ITSM CG presents: “Services, Products, Solutions, Offerings, Platforms - Strike me Pink!” on 6/6 @11am PDT

Posted By Mitch Pautz 05-30-2023 08:14:00 AM
Found In Egroup: DevOps \ view thread
Dear Colleagues. Just a friendly reminder about the upcoming panel discussion on product and service management. No registration required so mark your calendars. See you then Mitch

RE: ITSM CG presents: “Services, Products, Solutions, Offerings, Platforms - Strike me Pink!” on 6/6 @11am PDT

Posted By Mitch Pautz 05-30-2023 08:13:46 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Just a friendly reminder about the upcoming panel discussion on product and service management. No registration required so mark your calendars. See you then Mitch

RE: ITSM CG presents: “Services, Products, Solutions, Offerings, Platforms - Strike me Pink!” on 6/6 @11am PDT

Posted By Mitch Pautz 05-30-2023 08:13:43 AM
Found In Egroup: Project Management \ view thread
Dear Colleagues. Just a friendly reminder about the upcoming panel discussion on product and service management. No registration required so mark your calendars. See you then Mitch

ITSM CG presents: “Services, Products, Solutions, Offerings, Platforms - Strike me Pink!” on 6/6 @11am PDT

Posted By Mitch Pautz 05-23-2023 07:16:00 AM
Found In Egroup: Project Management \ view thread
Hi there, You are invited to a Zoom webinar. When: Jun 6, 2023 11:00 AM Pacific Time (US and Canada) Topic: ITSM presents: "Service, Products, Solutions, Offering, Platform - Strike me Pink! Please use the link below to join the webinar: https://usc.zoom.us/j/93375142741?pwd=RnhJem51S0FjamF ...

ITSM CG presents: “Services, Products, Solutions, Offerings, Platforms - Strike me Pink!” on 6/6 @11am PDT

Posted By Mitch Pautz 05-23-2023 07:16:00 AM
Found In Egroup: IT Service Management \ view thread
Hi there, You are invited to a Zoom webinar. When: Jun 6, 2023 11:00 AM Pacific Time (US and Canada) Topic: ITSM presents: "Service, Products, Solutions, Offering, Platform - Strike me Pink! Please use the link below to join the webinar: https://usc.zoom.us/j/93375142741?pwd=RnhJem51S0FjamF ...

ITSM CG presents: “Services, Products, Solutions, Offerings, Platforms - Strike me Pink!” on 6/6 @11am PDT

Posted By Mitch Pautz 05-23-2023 07:15:57 AM
Found In Egroup: DevOps \ view thread
Hi there, You are invited to a Zoom webinar. When: Jun 6, 2023 11:00 AM Pacific Time (US and Canada) Topic: ITSM presents: "Service, Products, Solutions, Offering, Platform - Strike me Pink! Please use the link below to join the webinar: https://usc.zoom.us/j/93375142741?pwd=RnhJem51S0FjamF ...

ITSM presents: “Service, Products, Solutions, Offering, Platform - Strike me Pink!

Posted By Mitch Pautz 05-22-2023 02:45:03 PM
Found In Community: IT Service Management Events
Do you often hear these terms tossed around interchangeably and with slippery definitions? Does it feel like a giant word salad? Are you in the role of product or service manager but struggling to embed the necessary change to fully adopt the right mindset? Join us June 6th at 2pm EDT / 11am PDT as ...

Determining how long a new request will take - Interview questions

Posted By Mitch Pautz 05-08-2023 04:09:00 PM
Found In Egroup: IT Service Management \ view thread
Hi there. It is has been kind of quiet in here so I'll ask a question that I am currently working on the answer to. We are establishing some base level service targets (time to fulfil) for new request items that come on. For existing request items we used historical analysis of average fulfillment ...

Mapping Customer Experience and Value Streams event recording now available

Posted By Mitch Pautz 05-08-2023 06:59:54 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Thank you for attending last's week session on "Mapping Customer Experience and Value Streams' presented by Barclay Rae. Link to event recording and presentation. https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.iirrub8gzjvi If you ...

FINAL REMINDER-ITSM CG presents: "Mapping Customer Experience and Value Streams” TOMORROW

Posted By Mitch Pautz 05-02-2023 07:09:51 AM
Found In Egroup: IT Service Management \ view thread
Hi there. Don't forget to join us tomorrow at 9am PDT / 12pm EDT to hear from Barclay Rae about service value stream mapping and customer journeys. Please use the link below to join the webinar: https://usc.zoom.us/j/96682274318?pwd=ay9oMkpzTVpObXRMNFQrNU1GUk8zQT09 Passcode: 117450 Hope ...

FINAL REMINDER: Survey and follow up on 8 field model and questions for consideration

Posted By Mitch Pautz 04-26-2023 06:47:59 AM
Found In Egroup: IT Service Management \ view thread
Greetings. Just a reminder that survey responses are due Friday. Your participation in the survey will greatly benefit as we prepare for the next webinar. Thanks Mitch From: Mitchell Pautz Sent: Tuesday, April 18, 2023 6:29 AM To: EDUCAUSE-ITSM@ConnectedCommunity.org Subject: RE: Follow ...

REMINDER-ITSM CG presents: "Mapping Customer Experience and Value Streams” on 5/3

Posted By Mitch Pautz 04-25-2023 06:50:59 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Just a friendly reminder to make sure to mark your calendars for this webinar on improving customer experience by mapping out value streams and using customer journeys. Here is your chance to learn from one of the best in our industry! Please use the link below to join the webinar: ...

RE: Follow up on 8 field model and questions for consideration

Posted By Mitch Pautz 04-18-2023 07:30:29 AM
Found In Egroup: IT Service Management \ view thread
Hello Colleagues. Just a quick note to participate in the survey to help us plan and you prepare for the next event. Survey closes on 428. Thanks Mitch

ITSM CG presents: "Mapping Customer Experience and Value Streams” on 5/3

Posted By Mitch Pautz 04-11-2023 06:51:36 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Please join us on 5/3 @9am PDT / 12pm EDT where our very special guest Barclay Rae will share on some practical aspects of mapping value streams and customer journeys. He will discuss mapping in the context of experience management, SLA/XLAs, and value co-creation. This presentation ...

Follow up on 8 field model and questions for consideration

Posted By Mitch Pautz 04-10-2023 10:15:00 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Thank you for attending last month's open house where Paul Wilkinson shared about the 8 field model. If you recall the 8 field model is a good technique to use prior to attending a conference or a class. In the open house he asked us to consider the following questions in context ...

Experience Management for HE recording now available

Posted By Mitch Pautz 04-10-2023 08:00:45 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Thank you for attending last week's presentation on Experience Management by Ben Brennan founder of QSTAC. I also want to thank Marie DiRuzza for sharing a case study with us. The recording, presentation, and case study can be found at the link below https://sites.google.com/ ...

FINAL REMINDER: ITSM CG Presents: Service vs Products panel interest survey

Posted By Mitch Pautz 04-07-2023 08:01:17 AM
Found In Egroup: IT Service Management \ view thread
Happy Friday. Just a final reminder today is the last day to participate in a short survey on a panel discussion about all things service and product management related. The information will help us prepare for a panel discussion on these topics. Link to survey Don't hesitate to contact me ...

Customer service training and communications

Posted By Mitch Pautz 04-06-2023 08:49:50 AM
Found In Egroup: IT Support Services \ view thread
Hello community. How are you going about training your agents to effectively communicate and manage the customer interaction through your ITSM tool? Have you found a way to address communication gaps where customers feel the request or incident was fulfilled/resolved without any acknowledgement or ...

RE: ITSM CG Presents: Service vs Products panel interest survey

Posted By Mitch Pautz 04-04-2023 06:37:57 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Just a friendly reminder that if you are interested in a panel discussion and have something to say please participate in the short survey. Survey ends this Friday. Link to survey Don't hesitate to contact me directly if you have any questions or comments Mitch

FINAL REMINDER ITSM presents: Experience Management in Higher Education: “A master’s level class" event tomorrow

Posted By Mitch Pautz 04-03-2023 08:00:19 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Just a friendly reminder that this event is happening tomorrow @12pm PDT. Just use the link below to join. Hope to see you then https://usc.zoom.us/j/93128122141?pwd=YzBZOHkzT2NIdVhNNFVSNS9mckVUdz09 Passcode: 888186 Mitch Dear Colleagues Just a friendly reminder to ...