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Hello from CMU! I was not in the December meeting but would love to attend the discussion. Although we are using ServiceNow (not TeamDynamix) we are also investigating our Service Catalog to improve our service delivery, with the same questions around the ECAR framework and consolidating to a "one stop ...

Hi Jonathan, Similar to Mitch, we are also trying to revise our catalog to be mindful of "services", "service offerings," and underlying "products/applications/technologies." Our goal is to re-examine the catalog in light of the end customer needs and experiences instead of the technology itself. ...

Hi everyone, We're looking into using the ServiceNow® Demand Management application to capture, manage, and prioritize our IT requests (both strategic and operational). Is anyone currently using this application successfully? I'm specifically interested in knowing if you are also using the Assessments ...

Hello ITSM Community, My team and I are looking for vendor support to help establish a baseline understanding of service excellence with our senior leadership team. Specifically, we are looking for a vendor that can facilitate a "Service Orientation and Strategy" workshop to help us with the following: ...