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Hello all, here at CSU CO, we were early adopters of the ServiceNow Platform 2010 - Berlin release. As you can imagine, we have over-customized and accumulated a large amount of technical debt since then. We are considering refreshing and setting up a new instance with best practices and as many OOB ...

Hi Corey, we are also a ServiceNow shop using the Change module, but we have also talked about facilitating these requests via Service Request. I will DM to see if you'd be able to send me those questions on your form. Thanks, Lou Sanchez Change Control/ITSM Lead 401 Golden Shore Long Beach, ...

I am the Change Control process owner at the California State University Office of the Chancellor. We have recently been having problems with Change Requests that may or may not have Information Security implications. We use templates for basic firewall requests, and ask basic questions in the CR form, ...

Here at the Chancellor's office, all new Change Requests go into a state called "Manager Review". The manager of that department reviews the Change and allocates a resource for implementation. After the Change Request is manager approved it will be added to our Cab Review schedule. Lou Sanchez Change ...

Hi David, can you please share the template with me also? lsanchez@calstate.edu Thanks, Lou Sanchez Change Control/ITSM Lead 401 Golden Shore Long Beach, CA 90802

Hi Susan, here at the CSU, I facilitate 2 Change Advisory Boards. One is for our internal infrastructure changes Network, server, etc... The other is a weekly joint change Advisory Board meeting with our Service Partner, Unisys. They manage our servers for our SystemWide Common Management System (CMS), ...

Thank you Larry and Tamera for sharing those links!! Lou Sanchez Lead Change Control Analyst/ITSM project coordinator Technology Infrastructure Services California State University - Office of the Chancellor

Hello everyone, here at the California State University office the Chancellor we are looking for a candidate for the ITSM Lead position. Here is the position description, please share the link with anyone that might be interested. Position Information The California State University, Office of ...