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Hi, @paul Yeager. Thanks very much for sharing your resources - they're a tremendous reference! I was perusing the Checklist workbook you shared and noted that the Communications ​Plan worksheet being referenced doesn't appear to be there - is that perhaps tab #7 that appears to be missing? I'm always ...

Thanks, David!

Hi, @David Robertson. Is your service design package​ publicly available or otherwise something you would be willing to share in any detail? While my group supports organizations at the university in the design and implementation of services, we don't yet have a standard, codified process, so I am ...