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Darren Moses

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RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Darren Moses 04-24-2024 08:00:06 AM
Found In Egroup: IT Service Management \ view thread
Could I see the presentation as well? Best regards, Darren Moses, Director of Client Services and Engagement. New York Institute of Technology Northern Blvd., PO Box 8000 | Old Westbury, NY 11568-8000 tel: 516.686.1147 | dmoses01@nyit.edu Twitter | Facebook | Instagram Please ...

RE: Augmented Client Services Support

Posted By Darren Moses 09-28-2022 08:20:40 AM
Found In Egroup: IT Support Services \ view thread
Thank you, Bradley; this information is very helpful. Best, Darren Moses. ------------------------------ Darren Moses Director of Client Services and Engagement New York Institute of Technology ------------------------------

Augmented Client Services Support

Posted By Darren Moses 09-27-2022 11:15:46 AM
Found In Egroup: IT Support Services \ view thread
Hello All, My institution is looking for ways to augment our professional client services (Help Desk and Desktop Support) staff without increasing the number of FTEs. We are particularly concerned with covering evening hours and other peak seasons, such as the start of the semester. If you outsource ...