Profile

Hi all, We've created a new position in ITS at UC Santa Cruz for an ITSM Lead. There's been an effort the last year or so to rebuild our service management program, and this role will contribute the needed expertise to realize the program's goals. As a UX service designer, I've been working on aspects ...

Hi all! I"m a service designer, working in a UX role alongside our ITSM program and currently focused on redesigning our service catalog. When you have a service offering in your service catalog that includes contracted support with a vendor (for example, Asana or Docusign), what are your local practices ...

Hi all, I'm wondering if anyone has adopted a customer experience or customer service maturity model within IT services at your organization. I'm beginning some collaborative work around a customer service strategic priority that would benefit from seeing adaptations of such models within a higher ed ...