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Hi,Two of our higher education and 1 retail client also faced complete outage. They all are are back online. I'm guessing your instances might also be back. BestVishal ---- On Mon, 10 Oct 2022 13:31:46 -0400 Mail@ConnectedCommunity.org wrote ---- All servicenow instances are down for Suffolk University ...

A QR code-based solution was built for one of our clients using ServiceNow. The QR codes were placed on the doors of classrooms/lab. When a QR code is scanned, it takes the user to a portal page where all the details of the classroom/lab are already known, i.e. location, computer details, camera, projector, ...

Hi Albrik, Was this call recorded and can you share the recording for those who missed it. Best, Vishal ------------------------------ Vishal Dubey Sr. Outcomes Architect Matvaa LLC ------------------------------

Hi, Most of the leading ITSM tools like ServiceNow, TeamDynamix, Zendesk, etc. have inbuild survey capability which can be configured to be used in various scenarios like when a case is closed, etc. Some of these can also have associated workflows i.e create a task for agent if survey response is unsatisfactory, ...

Hi Jim, I would recommend doing the following steps for switching off. Disable/Deactivate the Service Portal / Employ Service Center (whatever you were using) Setup a redirect to the new TDX portal (depends on your portal url setup) or a page telling the story of new portal Raise a request to ...

Mike, ServiceNow PPM is a very powerful tool and has great capabilities for both project and portfolio management. Let me know if you would like to know more about it. Best, Vishal ------------------------------ Vishal Dubey Sr. Outcomes Architect Matvaa LLC ------------------------------