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Tēnā koe Michelle (Hello / Greetings in NZ), We at The University of Auckland (UoA) have investigated the major incident management (MIM) module in ServiceNow a couple of times with the idea to implement. It appears to be a fantastic tool, however, it would necessitate significant changes to our ...

Hi Chris, Yes, managing SaaS solutions can be challenging from a technical change management perspective, and this challenge is expected to increase as we move forward. At the University of Auckland, we have implemented a process where a SaaS vendor can make changes as needed, ideally at a mutually ...

Hi Mike, Thanks for your reply and the attached document. I am beginning work on a large project requiring a Release Management Plan spanning three years, starting with the Release Strategy. At UoA, we have a mature Change Enablement practice and bits of a Transition management Process, but ...

Hello everyone, I hope you are all well and wading through the mountains of work we all seem to have :-) I would like to know how you do release management planning and if you can share any templates you may use. I have an idea in my head, but I wanted to see where my understanding sits with ...

Kia ora Michael, (Greetings) The University of Auckland's Change Management process is tried and true to work for our organisation (works for waterfall, agile and DevOps models with some tweaks here and there). From my perspective, the most important thing is that you map out what you want your ...