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Dan Alexander

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RE: April Meetup - Microsoft Loop

Posted By Dan Alexander 04-24-2024 06:10:01 AM
Found In Egroup: Microsoft Tools in Education \ view thread
Awesome get, looking forward to it! We were just talking about how we might better leverage MS Loop - so this will be a good jumpstart. Dan Dan Alexander | Director of Workplace Technology Sloan Technology Services MIT Sloan School of Management

3rd Party Tool or Service for SharePoint Online Security Audit

Posted By Dan Alexander 02-08-2024 09:17:00 AM
Found In Egroup: Microsoft Tools in Education \ view thread
Hi Folks, Like many, we are considering the new Microsoft 365 Copilot product. As part of readiness, we are seeking any 3rd party tool or service recommendations to help ensure our SharePoint Online architecture is ready. Have any other EDU worked closely with a partner or tool to help audit SPO permissions ...

RE: Any EDU who have enabled Bing Chat Enterprise (now CoPilot) in M365

Posted By Dan Alexander 12-01-2023 09:20:00 AM
Found In Egroup: IT Support Services \ view thread
Hi John, You are correct on all fronts - the branding (or re-branding) remains in flux, and users can generally access it through either bing.com/chat or the newly branded copilot.microsoft.com using their EDU credentials. And yes, it was enabled by Microsoft by default (so fun!). The "Preview" is ...

Any EDU who have enabled Bing Chat Enterprise (now CoPilot) in M365

Posted By Dan Alexander 11-30-2023 11:54:00 AM
Found In Egroup: Microsoft Tools in Education \ view thread
[Cross posted from another community] Hi Folks, I'm seeking out any other EDU who have enabled Bing Chat Enterprise (now called CoPilot) in their M365 instance: https://www.microsoft.com/en-us/bing/chat/enterprise/?form=MA13FV This is the AI chat, which is free for use as part of existing A3 ...

Any EDU who have enabled Bing Chat Enterprise (now CoPilot) in M365

Posted By Dan Alexander 11-30-2023 11:42:00 AM
Found In Egroup: IT Support Services \ view thread
Hi Folks, I'm seeking out any other EDU who have enabled Bing Chat Enterprise (now called CoPilot) in their M365 instance: https://www.microsoft.com/en-us/bing/chat/enterprise/?form=MA13FV This is the AI chat, which is free for use as part of existing A3 and A5 licensing. Note: Microsoft has ...

RE: End-user self-scheduling help desk session

Posted By Dan Alexander 07-13-2023 06:31:21 AM
Found In Egroup: IT Service Management \ view thread
Piggy backing off Andy's post - but I see many of us are using MS Bookings. We also rolled it out about ~2 years ago for our Help Desk appointment booking. Curious if anyone struggles with clients not selecting a technician when attempting to book an appointment with a specific person - and if you ...

RE: Moving from traditional MS Office to Office 365

Posted By Dan Alexander 03-07-2023 08:51:27 AM
Found In Egroup: IT Support Services \ view thread
Hi Matthew, Great questions! I haven't thought too long about that one to be honest. I'd guess there would be a training, experience barrier there. What about offline work? This mostly applies specifically to our Temporary staff, who operate much closer to a full-time employee. As most are issued ...

RE: Moving from traditional MS Office to Office 365

Posted By Dan Alexander 03-02-2023 07:25:51 AM
Found In Egroup: IT Support Services \ view thread
Hi Beth, We are also deploying the Microsoft 365 apps out to faculty and staff. A few gotchas and lessons learned: Our Temps and Affiliates only get A1 licensing, which prevents them from using the 365 desktop apps. We still install the 2019/2021 versions for all our temporary staff. You should ...

Seeking Feedback on Educause New Manager's Institute Training Program

Posted By Dan Alexander 02-24-2023 08:39:00 AM
Found In Egroup: IT Support Services \ view thread
Happy Friday folks, I'm interested in sending a new manager through the Educause New Manager's Institute, and was reaching out to see if you, or someone you know or manage has attended this program with any positive or negative feedback about their experience? Program Agenda: https://events.educ ...

Preferred Training Partners for Help Desk Role and Technologies

Posted By Dan Alexander 11-23-2022 09:49:32 AM
Found In Egroup: IT Support Services \ view thread
Hi Folks, Looking for recommendations on training partners to support service desk and IT technicians for common technology training (Microsoft, MacOS, troubleshooting, A+, etc). Do you have any go-to partners you'd recommend for in-person or virtual sessions? Many thanks! Dan Alexander MIT Sloan ...

Space design for Service Desk walkup service

Posted By Dan Alexander 07-27-2022 07:55:27 AM
Found In Egroup: IT Support Services \ view thread
Hi Folks, Our department is evaluating a space redesign for the suite that currently houses our IT department, including our IT walk-up service. I'm wondering if any Help/Service Desk leaders have recently re-designed their walk-up space and incorporated any features they are particularly happy with, ...

RE: Docking Stations for M1 Chip MacBook Pro (14, 16-inch)

Posted By Dan Alexander 04-28-2022 05:55:16 AM
Found In Egroup: IT Support Services \ view thread
Thank you! -Dan ------------------------------ Dan Alexander Sr. Associate Director, IT Service Management MIT ------------------------------

Docking Stations for M1 Chip MacBook Pro (14, 16-inch)

Posted By Dan Alexander 04-27-2022 01:15:20 PM
Found In Egroup: IT Support Services \ view thread
Hi Folks, Curious if anyone is having good luck with one or two particular docking stations that are compatible with the new 14 and 16-inch M1 MacBook Pro units. Thanks for any recommendations! Dan Dan Alexander | Sr. Associate Director, IT Service Management Sloan Technology Services MIT ...

RE: How do you track equipment lifecycle for instructional, meeting, event, and other spaces on campus?

Posted By Dan Alexander 02-18-2022 05:46:55 AM
Found In Egroup: IT Service Management \ view thread
Hi Phil, We have a lite CMDB in ServiceNow, where we're tracking the following Cis: Applications Business Services Virtual Servers Computers (Laptop+Desktop) Printers Software Licensing Virtual Desktops (VDI) With some experience – setting up the CMDB from a technical standpoint is generally ...

Cloud Print Solutions - Seeking Recommendations

Posted By Dan Alexander 02-11-2022 10:26:44 AM
Found In Egroup: IT Support Services \ view thread
Hi Folks, I'm seeking recommendations and experiences leveraging a cloud printing solution. We are looking to replace our traditional on-premise windows print server with a software client based cloud offerings. Our fleet consists of ~85 networked printers and we are seeking direct printing, and not ...

Freelance Technology Trainor Recommendations?

Posted By Dan Alexander 11-17-2021 07:30:59 AM
Found In Egroup: IT Support Services \ view thread
Hi Folks -- I am looking for any recommendations on individuals you have used to deliver End User Technology Training to your community (Faculty and Staff). I am seeking an individual (or individuals) who can create engagement and bring clarity to basic IT tools and platforms -- such as the Microsoft ...