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I'm curious to find out how other universities currently dispatch your classroom services technicians when there is a class-in-session issue. Currently, my team is using a MS Teams channel, but I'm curious if anybody has found a better solution. My classroom services technicians also support the AV equipment ...

We are working towards opening an in-person Service Desk. For universities who have an in-person Service Desk, can you answer the questions below? 1) What lessons have you learned by having an in-person Service Desk? What has been changed because they weren't working as intended when you started? 2) ...

I am fairly new to working in higher education and I am curious what other folks are doing in regards to response frequency for tickets. For example, if you have a ticket that's opened, you respond to the customer with a question, and there is no response back. How long do you wait before reaching out ...

Hello all! As the Service Desk Manager at my university, I have been very aware of the fact that quite a bit of our users work on MacOS. That being said, my team has had no formal training for supporting MacOS. I have tried researching to find a good trainer, but haven't found very many. If you have ...