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Jim Rizzo, thanks for the reply! Everyone else who replied, I hope you get your dock situations worked out. Best, Gary -- Gary Sullivan Director of User Support Services Information Services | University of Oregon 541-346-1715 Getting Started with Technology at the UO

Good Day All, I am interested to hear how you provide support to VIP (Dean\VP's) level customers, either centrally or in a distributed support model, at your institutions. Do you have an official process or team dedicated to this? If yes, could you briefly describe or share a link? How do you ...