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Scott Norton

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Widespread reports of Exchange/Outlook search broken or slow

Posted By Scott Norton 10-10-2023 01:57:00 PM
Found In Egroup: Microsoft Tools in Education \ view thread
We are starting to get a lot of reports about Outlook, including Outlook on the Web, being non-responsive and erroring out. Anyone else seeing this as have opened a support request I can mention? ------------------------------ Scott Norton (dsnorton@uw.edu) Service Owner, University of Washington ...

RE: Google Sites Question

Posted By Scott Norton 06-30-2023 08:28:00 AM
Found In Egroup: Google Workspace \ view thread
Wow glad I don't work in an environment like that, but this may help to clarify Andrea… There are 2 different settings in Google. The first is and application switch for off/on, which applies to users not the application/service itself in your tenant. The application/service is always on no matter ...

RE: Invoicing for additional storage

Posted By Scott Norton 06-08-2023 11:53:36 PM
Found In Egroup: Google Workspace \ view thread
It seems like you would end up massively over provisioned and paying Google a lot more than it is reasonable with that approach. We have oversubscribed our user quotas to 100 GB, but are not allowing any increases above that for accounts. Instead, we are offering employee managed Shared Drives per ...

Google Drive search no longer filtering on "owner" correctly!

Posted By Scott Norton 04-19-2023 06:31:00 PM
Found In Egroup: Google Workspace \ view thread
We (University of Washington) have seen the issues with Google products confusing "owner" with "creator" expand from the "Storage" report to the standard Drive search now. (Our tenant is set to "Scheduled release" and New products "Turned off when released", though we have never seen Google respect the ...

Shared Drive undelete issue

Posted By Scott Norton 02-24-2023 09:14:28 AM
Found In Egroup: Google Workspace \ view thread
We have run into an issue with the "manage shared drives" UI which no longer seems to allow recovery of a deleted drive. The action menu only shoes the grayed out "Change organization unit" and "Delete" actions, not a undelete or recover action. I am opening a request with Google support, but we ...

RE: Play accounts

Posted By Scott Norton 02-09-2023 11:43:51 PM
Found In Egroup: Google Workspace \ view thread
It has been quite few years since we shut down the Alumni, but as far as I know this is still true. "Fortunately" for us we had learned our lessons from a iTunes issue back in the day, and had a lot of documentation saying not to purchase on our accounts from day one. Not so fortunate for our alumni ...

RE: Quota groups for massive accounts?

Posted By Scott Norton 01-25-2023 11:39:41 PM
Found In Egroup: Google Workspace \ view thread
Did you try applying the exceptions groups 2-3 days ahead before setting the default on the OU? Google seems to be pretty lazy about applying limits, so we generally start at the largest and work our way down, with a day or so between. ------------------------------ Scott Norton (dsnorton@uw.edu) Service ...

RE: GUIDs displaying instead of email addresses in O365 admin reports

Posted By Scott Norton 11-28-2022 07:20:00 PM
Found In Egroup: Microsoft Tools in Education \ view thread
We had the same issue a couple of weeks ago, again. In prior occurrences we were able to get it working by toggling setting on and off, but not this time. We opened case 33766671, and they fixed it in the backend. ------------------------------ Scott Norton (dsnorton@uw.edu) Service Owner, University ...

RE: Recently Deleted reporting not working

Posted By Scott Norton 11-23-2022 08:27:03 AM
Found In Egroup: Google Workspace \ view thread
Our case is 42362069. They are saying that it is a known issue and the product team is working on it. Despite being a known issue, they don't seem to show it on the dashboard:( This is starting to be a real issue because it is preventing recovery of recently removed accounts. We need to be able to ...

Recently Deleted reporting not working

Posted By Scott Norton 11-22-2022 02:58:00 PM
Found In Egroup: Google Workspace \ view thread
Neither the Admin portal or API are currently returning recently deleted accounts for us. Is anyone else seeing this? ------------------------------ Scott Norton (dsnorton@uw.edu) Service Owner, University of Washington Productivity Platforms ------------------------------

RE: University of Montana is hiring: Computer Systems Analyst III, Enterprise Technology

Posted By Scott Norton 10-06-2022 11:10:06 PM
Found In Egroup: LGBTQIA in IT \ view thread
There are many great folks at University of Montana and Montana in general; and I am not trying to cast shade on UMT specifically but… Before considering this job posting or passing it on, I highly recommend anyone in the LGBTQIA+ community consider carefully that the status of same-sex marriage and ...

RE: Job title for Google Workspace admins?

Posted By Scott Norton 08-02-2022 11:02:20 PM
Found In Egroup: Google Workspace \ view thread
We use Productivity Platforms Administrator and Productivity Platforms Service Manger. People seem to understand what productivity apps are and are easily able to understand that these roles are delivering the environment/systems to support those. We also support Google Workspace and Office 365 ...

RE: Drive management tools

Posted By Scott Norton 04-25-2022 11:39:21 AM
Found In Egroup: Google Workspace \ view thread
The new storage tools and quota management are now available in our tenant. I confirmed we can now delete Shared Drive that still have files from the UI now, but that really isn't helpful without an API equivalent as we have tens of thousands that we need to delete in the coming year. I also seem to ...

RE: Automate Google Shared Drives & Permissions --> Google Sheet via Appscript

Posted By Scott Norton 04-11-2022 12:57:04 PM
Found In Egroup: Google Workspace \ view thread
Nick, by chance do you have any instructions published some place " for regular users who just want to run it on the shared drives that they have access to (no admin rights needed)"? ------------------------------ Scott Norton (dsnorton@uw.edu) Service Owner, University of Washington Productivity Platforms ...

RE: Managing risks with Applications in Google?

Posted By Scott Norton 03-16-2022 12:51:30 PM
Found In Egroup: Google Workspace \ view thread
On a related front, we are getting a rash of requests from users who had marketplace apps installed prior to domain controls being implemented that are no longer able to access the legacy apps that had been enabled. Did we miss an announcement someplace about Google making changes to align existing authorizations? ...

RE: Shared Student Accounts, 2SV, and Google Groups

Posted By Scott Norton 02-21-2022 02:06:09 PM
Found In Egroup: Google Workspace \ view thread
Your mileage, and interpretation of the AUP, may vary but we specifically brought the email use case up with our Google representatives and when we met with a product manager, and they were clear that such uses should be moved to Collaborative Inbox. For us Collaborative Inbox poses some provisioning ...

RE: Managing risks with Applications in Google?

Posted By Scott Norton 02-09-2022 04:18:42 PM
Found In Egroup: Google Workspace \ view thread
I sent this out during the holidays, so wanted to bump this conversation again in case there was someone else interested in the issue that might not have seen it... ------------------------------ Scott Norton Service Owner, University of Washington Productivity Platforms --------------------------- ...

RE: Shared Student Accounts, 2SV, and Google Groups

Posted By Scott Norton 02-08-2022 01:26:18 PM
Found In Egroup: Google Workspace \ view thread
Although it may not be very common for Google to enforce their AUP, it is important to understand that there is a risk with depending on usage which violates it. Google's Workspace acceptable use policy which prohibits: "to grant multiple individuals access to an individual End User Account other ...

RE: Google Storage Policy Changes Coming- How are you doing?

Posted By Scott Norton 01-31-2022 11:33:31 PM
Found In Egroup: Google Workspace \ view thread
As for tooling, we are having to build our own. Google is still not committed to delivering even fundamental API calls for much of what we need. (So for things like Shared Drives, we have to crawl everything and add up the size of the files.) Those that have not negotiated a deal yet should look at Google ...

Managing risks with Applications in Google?

Posted By Scott Norton 12-29-2021 04:12:05 PM
Found In Egroup: Google Workspace \ view thread
I am hoping to get some fact checking and ideas from this group on if there is any practical way forward of getting to a lower risk configuration for Google Workspace and Google Cloud Compute for our organization. Specifically, we are hoping for users to be scoped to either a HIPAA friendly, FERPA friendly, ...