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Greg Koerner

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RE: appointment style, specialization-based help desk

Posted By Greg Koerner 10-20-2021 09:48:17 AM
Found In Egroup: IT Support Services \ view thread
While I haven't used it as a service representative, I have used https://10to8.com/ as a customer. It works very similarly to bookings and would be worth checking out. Best, Greg Koerner, MAET, CTS Manager – Digital Classroom Services Michigan State University Information Technology Instructional ...

RE: Zoom Stability Issues

Posted By Greg Koerner 10-18-2021 08:22:27 AM
Found In Egroup: IT Support Services \ view thread
Hi Summer, We had some issues with versions prior to version 5.8 while using Live AI Captions. Moving to version 5.8 seems to have resolved our issues. Best, Greg Koerner, MAET, CTS Manager – Digital Classroom Services Michigan State University Information Technology Instructional Media ...