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David Murray

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Posted By David Murray 10-18-2022 10:21:06 AM
Found In Egroup: IT Service Management
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We have proposed running with something from an Infotech document. It looks similar to DJ's approach: Pre-Approved/Standard Change For a change ticket to be categorized as a pre-approved change, the following requirements are mandatory: The change has been successfully completed, on time and on ...
Posted By David Murray 07-21-2022 10:19:00 AM
Found In Egroup: IT Service Management
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Not sure if this will help, but here are some screen shots of our thought process as we developed a CM practice which would run in TDx. Note: we found the InfoTech document "Change Management Standard Operating Procedure (SOP)" very useful and still refer back to it from time to time. David ...
Posted By David Murray 03-29-2022 10:29:46 AM
Found In Egroup: IT Service Management
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We found some good guidance from the InfoTech library. At first blush, the 'Normal Change Workflow' seemed a bit much, but after making our own attempt to brainstorm something from scratch, we found the Infotech version aligned very nicely. e.g. https://www.infotech.com/download/70273 and... ...
Posted By David Murray 11-22-2021 10:21:11 AM
Found In Egroup: IT Service Management
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Awesome, Thank you. Very interesting. One Tip on presenting data: Avoid Pie Charts. Usually, a sorted horizontal bar chart will do better job of conveying information. (Also avoid 3-d charts as the mind naturally distorts data based on apparent 3-d positioning) e.g. versus ref: https:/ ...