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RE: Storage device disposal procedure

Posted By Will Jackson 02-11-2022 07:43:55 AM
Found In Egroup: IT Support Services \ view thread

We use a crusher for all storage devices. As a fall back, all computers are sent to a recycling company where the system is checked for storage devices. If a device slips through, the recycling company destroys the storage device, sends us a certificate of destruction, and charges us $10 per storage ...

RE: Shared Password Managers

Posted By Will Jackson 02-08-2022 02:32:56 PM
Found In Egroup: Network Management \ view thread

We use Lastpass with Duo Mobile as the MFA. Works across multiple platforms. The Enterprise version allows for an admin to segment the passwords across different area and permissions. William M. Jackson, Jr. '21 Director of Infrastructure Services Flagler College Office Line: 904.819.6310 ...

RE: Elevator communication: Cellular or connected to your network

Posted By Will Jackson 01-21-2022 06:53:11 AM
Found In Egroup: Network Management \ view thread

We also moved our fire alarms to cellular. We use Cisco APAs to provide VoIP phones in our elevators. William M. Jackson, Jr. '21 Director of Infrastructure Services Flagler College Office Line: 904.819.6310 Mobile Line: 904.814-7877 Email: wjackson@flagler.edu Support Line: 904.819.6293 ...

RE: 2FA for Students

Posted By Will Jackson 01-18-2022 06:37:59 AM
Found In Egroup: IT Support Services \ view thread

We rolled out Microsoft MFA for all mailboxes (per our cybersecurity insurance) in Sept of 2021. We have very little issues with students. The only issues revolved around shared mailboxes, such as SGA or club accounts monitored by multiple students. William M. Jackson, Jr. '21 Director of Infrastructure ...

RE: EDR, MDR, XDR

Posted By Will Jackson 01-11-2022 08:44:00 AM
Found In Egroup: Cybersecurity \ view thread

We've recently upgraded to M365 A5 and have planned on using Defender for Endpoints on our Windows and Mac environment. William M. Jackson, Jr. '21 Director of Infrastructure Services Flagler College Office Line: 904.819.6310 Mobile Line: 904.814-7877 Email: wjackson@flagler.edu ...

RE: Policy Documents in support of implementing NIST 800-53

Posted By Will Jackson 11-22-2021 07:46:00 AM
Found In Egroup: Cybersecurity \ view thread

I'd love access to the policy documents. Thanks. William M. Jackson, Jr. Director of Infrastructure Services Flagler College Office Line: 904.819.6310 Mobile Line: 904.814-7877 Email: wjackson@flagler.edu Support Line: 904.819.6293 Support Email: support@flagler.edu Support ...

RE: ITAM

Posted By Will Jackson 11-17-2021 07:58:32 AM
Found In Egroup: IT Support Services \ view thread

We're using Zoho's ManageEngine Desktop Central for our Windows assest management. With Desktop Central, we install an agent that communications back to our server with information about the system. We use JAMF and Apple SchoolManager for MacOS systems. William M. Jackson, Jr. Director of Infrastructure ...

RE: Mac Art Lab Printing Advice

Posted By Will Jackson 11-12-2021 10:50:58 AM
Found In Egroup: IT Support Services \ view thread

We have three Mac Art labs, two labs with 16 machines, and one with 22 machines. Two of the labs run dual Xerox C8000/DT and a single Xerox C8000/DT in one lab. We're using PaperCut as the print spooler for the systems. We charge $.50 a color print and $.10 for a black/white printer. We do give each ...

RE: Identity Verification for Phone Communication

Posted By Will Jackson 10-27-2021 01:57:00 PM
Found In Egroup: Cybersecurity \ view thread

Andrew, At Flagler College, we use our SIS system to determine the student's legal home permanent address. The student must verify the address for identity confirmation. When talking with parents, the student account must have the FERPA flag set to acknowledge that the student has given the college ...

RE: New eSports program

Posted By Will Jackson 10-27-2021 01:13:00 PM
Found In Egroup: Cybersecurity \ view thread

I'm the eSports advisor. We run the eSports machines on our residential network, which places the systems outside of our administrative network. We're only playing League of Legends and Overwatch. William M. Jackson, Jr. Director of Infrastructure Services Pronouns: Ask me my pronouns Flagler ...

RE: Zoom Stability Issues

Posted By Will Jackson 10-13-2021 11:11:33 AM
Found In Egroup: IT Support Services \ view thread

We haven't had any issues with Zoom. TEAMS on the other hand ..... William M. Jackson, Jr. Director of Infrastructure Services Flagler College Office Line: 904.819.6310 Mobile Line: 904.814-7877 Email: wjackson@flagler.edu Support Line: 904.819.6293 Support Email: support@flagler.edu ...

RE: BYOD Printing in Labs

Posted By Will Jackson 10-13-2021 06:40:06 AM
Found In Egroup: IT Support Services \ view thread

Mike, We're in a similar situation, except our Art department faculty has requested to keep the Graphic Design printers off of Web print. Their reason is students in the Mac computer labs often use custom paper stock. They don't want individuals sending web prints if the printer is set up for custom ...

RE: Redrock Software

Posted By Will Jackson 10-11-2021 07:07:00 AM
Found In Egroup: Cybersecurity \ view thread

We used TutorTrac on-prem. We had issues with the .bak files showing publicly. We moved to RedRock's hosting system about two months ago and have not run a test against their website. William M. Jackson, Jr. Director of Infrastructure Services Flagler College Office Line: 904.819.6310 ...

RE: Wireless Recommendations (for Dorm) & Device Offset

Posted By Will Jackson 09-30-2021 09:20:00 AM
Found In Egroup: Wireless Local Area Networking \ view thread

I agree with Michael Davis by going with room hospitality style APs. Flagler College's Ponce Hall, while not as large as the USNA's Bancroft Hall, was built in 1883 as a hotel by Henry Flagler. He made each room unique to give each guest a different experience. Each room has a fireplace (with metal insulation) ...

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