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Beth Rugg

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Consider attending or sending staff to SIGUCCS conference in April

Posted By Beth Rugg 01-22-2024 07:28:00 AM
Found In Egroup: CIO \ view thread
Good Morning, I am a long time member of ACM SIGUCCS (Special Interest Group University and College Computing Services). I have found it to be extremely valuable to my professional career providing many networking opportunities but also giving me the opportunity to develop my writing, speaking and leadership ...

Google 2FA

Posted By Beth Rugg 12-18-2023 12:01:00 PM
Found In Egroup: Google Workspace \ view thread
Hi, Question about this blog: Google is about to force 2 Factor on all admin accounts.https://workspaceupdates.googleblog.com/2023/12/release-notes-12-15-2023.html Since we are authenticating with Shibboleth and we already require Duo, is this going to force our admin accounts to authenticate against ...

ACM-SIGUCCS Conference for Support Professionals

Posted By Beth Rugg 07-11-2023 03:04:42 PM
Found In Egroup: IT Support Services \ view thread
Hello All, In addition to Educause, I have been involved in an ACM group dedicated to support services, SIGUCCS (Special Interest Group University and Computing Services). The 2024 Annual Conference will be in Chicago April 7-10th; and, the Call for Proposals recently opened up! What makes this conference ...

ACM-SIGUCCS Conference for Support Professionals

Posted By Beth Rugg 07-11-2023 03:03:00 PM
Found In Egroup: IT Service Management \ view thread
Hello All, In addition to Educause, I have been involved in an ACM group dedicated to support services, SIGUCCS (Special Interest Group University and Computing Services). The 2024 Annual Conference will be in Chicago April 7-10th; and, the Call for Proposals recently opened up! What makes this conference ...

Kivuto cost doubling

Posted By Beth Rugg 05-08-2023 12:10:00 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Hi - we were just notified that our Kivuto cost (onthehub) are doubling when we renew in July. What other options are you using to provide software to your students/faculty/staff primarily for personal use (not SCCM/Intune or through JAMF)? Thanks for your help. Beth ​---------------------------- ...

Experience with TalkDesk for Call Center software?

Posted By Beth Rugg 03-22-2023 06:25:00 AM
Found In Egroup: IT Support Services \ view thread
Hi - we are looking to move to a cloud based vendor for our call center software (used by our Service Desk and Enrollment Management). TalkDesk is a finalist. Anyone using TalkDesk and willing to share experience? Beth ---------------------------------------------------------------------------------------- ...

Moving from traditional MS Office to Office 365

Posted By Beth Rugg 03-01-2023 03:06:00 PM
Found In Egroup: IT Support Services \ view thread
Hi Everyone, We currently deploy MS Office 2019 to endpoints. We need to decide whether to go to Office 2021 or Office 365. Has anyone done this recently and figured out pros/cons/gotchas? Thanks for your help. Beth ------------------------------------------------------------------ ...

Call Center Software

Posted By Beth Rugg 01-19-2023 05:33:00 AM
Found In Egroup: IT Support Services \ view thread
Hi, What call center software do you use? I am especially interested in hearing from institutions that have multi-channel call centers. We are looking at Cisco, Zoom, Genesys, Nice and Talkdesk. Thanks for your help. Beth ​---------------------------------------------------------------------------------------- ...

Short Survey: Phone System

Posted By Beth Rugg 11-04-2022 05:10:08 AM
Found In Egroup: CIO \ view thread
UNC Charlotte is conducting a brief survey to better understand how other universities manage and charge for campus-wide phone services. It should take 2 minutes to complete. Thank you in advance for your help. Beth -------------------------------------------------------------------- ...

Brief Survey: Telephone Services

Posted By Beth Rugg 11-04-2022 04:57:38 AM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi - UNC Charlotte is conducting a brief survey to better understand how other universities manage and charge for campus-wide phone services. The survey should only take about 2 minutes to complete. Thanks in advance for your help! Beth -------------------------------------------------------------- ...

Job Opportunity: UNC Charlotte Service Desk Manager

Posted By Beth Rugg 06-22-2022 02:21:08 PM
Found In Egroup: IT Service Management \ view thread
Hi everyone, I am looking for a Service Desk Manager to join my team at UNC Charlotte! Beth ​--------------------------------------------------------------------------------------- Beth Rugg | Assistant Vice Chancellor for Client Engagement UNC Charlotte | Office of OneIT 9201 University City Blvd. ...

Great job opportunity at UNC Charlotte - Community Engagement Specialist

Posted By Beth Rugg 06-07-2022 01:45:40 PM
Found In Egroup: IT Communications \ view thread
Hi Everyone, I have an exciting opportunity at UNC Charlotte, Community Engagement Specialist! This position works on my team and is responsible for developing community engagement plans and strategies regarding IT services and initiatives. So, it's a mix of writing, design, project management and storytelling! ...

Job Opportunity: Instructional Designer for Office of OneIT at UNC Charlotte

Posted By Beth Rugg 04-14-2022 02:30:48 PM
Found In Egroup: Instructional Design \ view thread
Good afternoon - I have an exciting position for a Manager, Instructional Design & Training. This position is responsible for developing our IT training program as well working with project teams on new initiatives. ------------------------------ Beth Rugg Assistant Vice Chancellor, Client Engagement ...

Job Opportunity: Assistant Vice Chancellor Planning and Projects UNC Charlotte

Posted By Beth Rugg 02-10-2022 06:58:57 AM
Found In Egroup: IT Governance \ view thread
We have a position that I thought might be of interest to this group: Assistant Vice Chancellor for Planning and Projects. This position will lead our project management efforts and is directly responsible for IT governance. Please let me know if you have any questions. Beth ​--------------------- ...

Job Opportunity: Assistant Vice Chancellor Planning and Projects UNC Charlotte

Posted By Beth Rugg 02-10-2022 06:56:23 AM
Found In Egroup: Digital Transformation \ view thread
Hi, we have a position available that I thought might be on interest to this group: Assistant Vice Chancellor of Planning and Projects. This position will be helping to lead our digital transformation efforts as they relate to IT projects and initiatives. Please reach out if you have any questions. ...

Job Opportunity: Assistant Vice Chancellor Planning and Projects UNC Charlotte

Posted By Beth Rugg 02-10-2022 06:52:51 AM
Found In Egroup: Business Relationship Management Community \ view thread
Hi - we have a position available that I thought might be of interest to this group, Assistant Vice Chancellor for Planning and Projects. A primary focus will be to engage stakeholders on IT projects and initiatives. Please let me know if you have any questions. Beth ​----------------------------- ...

Job Opening: Assistant Vice Chancellor Planning and Projects

Posted By Beth Rugg 02-03-2022 04:44:30 AM
Found In Egroup: Project Management \ view thread
Good morning everyone, We have an exciting job opportunity and UNC Charlotte, Assistant Vice Chancellor for Planning and Projects. This position reports to the CIO and is a member of the IT executive team leading our strategic efforts related to IT initiatives. Institutionally, we have a new strategic ...

SIGUCCS Communications Awards

Posted By Beth Rugg 09-21-2021 06:49:39 AM
Found In Egroup: IT Communications \ view thread
Hi Everyone, It's time for the annual SIGUCCS (ACM - Special Interest Group University and College Computing Services) communications award "competition". I know you are all doing great work, please consider submitting your materials for this award. We all know it doesn't matter how good the technology ...