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I'm curious about those doing role-based access. How many roles do you have? Thanks, Mark E. Pollard, C.P.A., C.F.A. Pronouns: he, him, his Assistant Director, Customer Relationship Management (CRM) Administrative Information Technology Services (AITS) University of Illinois System 217.265.6538 ...

Derek, We utilize Wisconsin's knowledgebase. It has a built-in review schedule. The knowledgebase will send the 'owner' of the article an email requesting the owner to review the article. The owner can either archive the article, update the article or republish the article. If the owner does nothing, ...

Erin, I highly recommend the University of Wisconsin's KnowledgeBase system. They license the product fairly inexpensively and are great to work with. We've been using their KB for many years and have found it to be a great resource. I believe you can contact them at kb-team@doit.wisc.edu. Thanks, Mark ...

I wanted to do a shout out to whoever is running the WVU Mountaineers Twitter campaign. I love the use of dogs introducing the college. It's informative and fun. Check it out! https://twitter.com/WestVirginiaU Thanks, Mark E. Pollard, C.P.A., C.F.A. Pronouns: he, him, his Assistant Director, ...