Posted By
Helen Vance
07-13-2022 07:39:20 PM
Found In
Egroup:
IT Service Management
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Hiya Input from the Southern end of the plant (New Zealand) What methods do you provide your customers to submit tickets/cases? Email, phone, chat, portal, chatbot, in-person, etc. Phone, chatbot, portal, minimal email. Do you prioritize one over the other? If so, why? Do you communicate that ...
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