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Hello, I will also be at Educause. Mary, I'm sorry to hear your brain date is already at capacity. I'd love to have the opportunity to connect with folks and discuss IT comm challenges, successes, and lessons learned. Best, Alex

Hello fellow IT Comm leaders, I appreciate that many of you may not run your University's chatbot, however, we are in the process of going out to RFP for a new chatbot and I wanted to take a poll to get a sense of what others are using. Can you please let me know: What chatbot provider are you ...

Hello All, We are fortunate to have some amazing student employees, however, our current structure doesn't lend itself to entry-level positions. I thought I might reach out to my IT Comm peers to ask for ideas/info on how you've established a "college-to-career" pipeline to give newly graduated students ...

Hello All, We are in the process of improving our IT change management processes to better reflect ITIL. I was curious if there are any best practices/resources folks would be willing to share on communication re: major, moderate, minor, routine, and emergency changes. Thank you, Alex Chrystal ...

Hello, I, too, would be interested in participating in a call or meeting. We just finished a project to review, revise, and migrate all content from our old website into knowledge base articles within our ITSM. My team manages the KB but we are still working to refine the SME/author management process ...