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Walter Allen

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Looking for some advice

Posted By Walter Allen 03-09-2023 04:44:00 PM
Found In Egroup: IT Service Management \ view thread
Greetings! UC Davis IT is preparing for 2 major conversions: 1. Refreshing our VoIP telephone solution – looking to Zoom phones for our new campus telephony solution and 2. Converting our telemanagement system away from Calero/ Pinnacle and possibly looking to ServiceNow If anyone has, or ...

RE: KPI's for Helpdesk

Posted By Walter Allen 02-09-2023 03:34:21 PM
Found In Egroup: IT Service Management \ view thread
This is great information. I appreciate any insight to how reporting is done in your institutions. At UCDavis, I manage 2 support units and report internally to keep track of similar Performance Indicators. I've recently taken on another unit and working with them to identify areas of performance ...

KPI's for Helpdesk Attachments

Posted By Walter Allen 02-09-2023 03:34:20 PM
Found In Library: IT Service Management (ITSM)