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Hi Joe, We will heading down the same path in the next 12 months, and headsets will be a big consideration. Currently we have a mix of offerings from very high-end devices for call center staff through to the basic boom mic and headphones for limited use staff. I think we will need to structure headset ...

Thanks Bret :) ------------------------------ Nigel Foxwell Manager Enterprise Architecture, Strategy and Risk James Cook University ------------------------------

Sounds like an amazing initiative, one that would be great to replicate here in Australia :) ------------------------------ Nigel Foxwell Manager Enterprise Architecture, Strategy and Risk James Cook University ------------------------------