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Andy Miller

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Using Microsoft Teams as contact method for Service Desk

Posted By Andy Miller 10-25-2023 09:09:00 PM
Found In Egroup: IT Support Services \ view thread
Anyone using MS Teams as a means to contact your front desk? We have a front office staffed largely by students with staff in and out through the day. I've heard rumors of other campuses who allow support requests to come in through teams, but I didn't know if that was a function built into Teams ...

Dining Hall and Sporting Events

Posted By Andy Miller 09-20-2023 08:34:57 AM
Found In Egroup: Small Colleges \ view thread
Good Morning, We've had a request from our Dining Hall team to possible show certain sporting events during meal times or as bonus times the dining hall would be open. Based on my understanding, this would place the dining hall under the copyright provisions that restrict screen sizes, numbers ...

RE: Anyone using Mazevo?

Posted By Andy Miller 11-02-2022 08:38:12 AM
Found In Egroup: IT Support Services \ view thread
We spoke with Mazevo, and I'm very optimistic. For SIS Integration they say they use a third party (N2N) to help write the SIS integration. Pricing was very attractive, and the product demo was really good. The UI is clean and really easy to navigate. We met with the Founder and Co-Founder. They ...

RE: Anyone using Mazevo?

Posted By Andy Miller 10-27-2022 09:04:48 PM
Found In Egroup: IT Support Services \ view thread
So I've been collecting Room Scheduling quotes because our instance of EMS is extremely broken. I've spent hours and days attempting to fix it, only to have something else break. It's just not well written. So we're looking around. I'll rank order the companies I've found in terms of rough cost. Feel ...

Anyone using Mazevo?

Posted By Andy Miller 10-26-2022 08:46:55 AM
Found In Egroup: IT Support Services \ view thread
Greetings from EDUCAUSE! I was wondering if anyone out there is using Mazevo for Room Scheduling on their campus. Mazevo is a product from the founder/creator of EMS (Dean Evans) after he sold EMS to Accruent. We're pretty unhappy with EMS, and are looking for other solutions, so if you LOVE your ...

RE: Any EMS Users out there?

Posted By Andy Miller 08-26-2022 09:43:01 AM
Found In Egroup: IT Support Services \ view thread
EMS Room Scheduling (Accruent) Andrew J. S. Miller Manager Information Technology Services One Macklem Drive Wilmore, KY 40390 Kinlaw Library 131 (859) 858-5177 ASBURY UNIVERSITY Academic Excellence & Spiritual Vitality http://www.asbury.edu/ITS A computer once beat me at chess, but ...

Any EMS Users out there?

Posted By Andy Miller 08-25-2022 05:52:08 PM
Found In Egroup: IT Support Services \ view thread
Good Evening! Anyone out there use EMS? We’ve been trying to for years, and their documentation is abysmal. Anyone had it and documented how to actually use it? Thanks in advance! Andy Sent from my iPhone

Video System for Training Rooms?

Posted By Andy Miller 01-27-2022 01:23:50 PM
Found In Egroup: Instructional Technologies \ view thread
Good Afternoon! We're looking for a video system for our training rooms and wondered what those of you out there might be using – Recording audio/video from IP Cameras, save the videos to some sort of platformPlatform functions to allow faculty to annotate or tag videos of students doing trainings ...

Video Recording, Annotating Solution

Posted By Andy Miller 01-26-2022 07:09:33 AM
Found In Egroup: IT Support Services \ view thread
Good Morning! We're evaluating companies to provide video recording in our training rooms. We need the ability to annotate those videos for grading, and would prefer SSO. Does anyone have a solution they love (that doesn't make your finance people run in terror)? Thanks Andy Andrew J. ...

RE: Help Desk Hours & Channels

Posted By Andy Miller 09-29-2021 09:59:00 AM
Found In Egroup: IT Support Services \ view thread
Good Morning Semester Hours: Mon.-Thur. 7:30am-9pm | Fri. 7:30am-5pm Break Hours: Mon.-Fri. 8am-12pm and 1pm-5pm We depend on student workers to keep the main office open, and from 5-9 the office is manned exclusively by students (one of which is a supervisor). We offer email, phone, ...