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Mike Holliday

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Removing Inactive Systems from Domain

Posted By Mike Holliday 03-04-2024 12:04:00 PM
Found In Egroup: IT Support Services \ view thread
Hello! Looking for what other institutions are doing in terms of securing their devices and networks when it comes to inactive systems (not logging into Active Directory). Historically, we've deleted devices that were inactive for 6 months (except for a change to 1yr during Covid years). With the security ...

Wireless Configuration for Windows 11 22H2 (CredGuard)

Posted By Mike Holliday 01-25-2024 07:51:22 AM
Found In Egroup: IT Support Services \ view thread
Hello, Looking for anyone that has been able to implement EAP-TLS wireless certificates. We have an existing SSID that has worked for years under MSCHAPv2, and so a new SSID was created to require device authentication and user authentication. We believe we have the policy created properly, and devices ...

RE: Local Admin Privileges

Posted By Mike Holliday 08-24-2023 01:35:47 PM
Found In Egroup: IT Support Services \ view thread
We use Admin by Request for faculty, and only a few admin stations that need specific whitelisted apps that require admin level. Been working great in terms of enforcement and enablement; especially with restricting local admin on Macs. For the most part, faculty haven't complained much (we're pretty ...

RE: Kivuto cost doubling

Posted By Mike Holliday 08-10-2023 08:13:43 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Nick, We haven't had Kivuto for years and have not had anyone ask about Windows 11. Thank you! -Mike Mike Holliday Manager, ITS Technical Services Saginaw Valley State University

Oracle Virtual Box Extension Pack

Posted By Mike Holliday 07-28-2023 10:21:00 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Hello, We have been contacted by Oracle this past week about this very matter. I am interested in hearing how other institutions "resolved" it, as the thread didn't seem to have much more on it. We believe students may have downloaded and installed on frozen machines, but there are no active installations ...

BYOD and Compliance Management via MDM

Posted By Mike Holliday 05-23-2023 07:44:00 AM
Found In Egroup: IT Support Services \ view thread
Hello, Historically, we have segregated BYOD devices from the main campus network (guest and student housing are on their own vlans). In a sense, they're treated as hostile and have limited privileges beyond internet access. We're further securing our resources and just getting started configuring ...

RE: Kivuto cost doubling

Posted By Mike Holliday 05-08-2023 01:50:45 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
We put up a web page that requires authentication to access software installers (primarily SPSS), and a code is sent with instructions via email upon the user clicking a button requesting it. We don't provide Adobe NUL for students, only employees and they can get that directly from Adobe's site using ...

RE: How to keep campus laptop carts patched

Posted By Mike Holliday 01-17-2023 07:45:29 AM
Found In Egroup: IT Support Services \ view thread
Yes, most are. Thank you! -Mike Mike Holliday Manager, ITS Technical Services Saginaw Valley State University

RE: How to keep campus laptop carts patched

Posted By Mike Holliday 01-17-2023 07:19:52 AM
Found In Egroup: IT Support Services \ view thread
We have our laptops configured in the BIOS to turn on Saturday morning at 4:00am, then we have Deepfreeze set to thaw at 4:05am, then SCCM is configured to deploy updates during a maintenance window that fits within the thaw period of a just about 3 hours. Has been pretty effective so far. Thank you! ...

Microsoft Managed Desktop service

Posted By Mike Holliday 11-16-2022 09:55:10 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Hello, Has anyone leveraged or evaluated the Microsoft Managed Desktop service? Do you have any feedback on its value to your organization? Thank you! -Mike Mike Holliday Manager, ITS Technical Services Saginaw Valley State University

RE: Software Purchasing Requirements

Posted By Mike Holliday 10-12-2022 06:52:49 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Thanks for the insights and questions. The scenarios for individual-use is not so much about personally-owned software, as it is about expanding the tools they want to use in development or enhancing course delivery. Again, this is about individual use requests. When ordering software multiple ...

Software Purchasing Requirements

Posted By Mike Holliday 10-11-2022 02:50:09 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Hello, We're working on the development of an overarching Software Compliance policy, and one area that seems problematic is the faculty individual-use cases and accessibility requirements. They're wanting to install and use a free (or low cost) application for their own use. Whether it's to learn something ...

RE: Can anyone share their experience with using MakeMeAdmin for rights elevation?

Posted By Mike Holliday 10-07-2022 01:28:52 PM
Found In Egroup: IT Support Services \ view thread
We found a better product – Admin By Request, and yes it does cost some money. It is a huge game changer in providing support for on-the-fly faculty requests (both Mac and Windows). It also provides audit logs and scans installers as well. Thank you! -Mike Mike Holliday Manager, ITS Technical ...

RE: Interest in starting monthly virtual discussion group

Posted By Mike Holliday 08-26-2022 09:05:32 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Please add me as well! Thank you! -Mike Mike Holliday Manager, ITS Technical Services Saginaw Valley State University

RE: Windows 11

Posted By Mike Holliday 08-05-2022 09:01:20 AM
Found In Egroup: IT Support Services \ view thread
Great question, Jim! We're currently investigating it and are primarily concerned that nearly 1/3 of our fleet don't make the 8th Gen CPU requirement. I'm wondering, given news about future Windows 12 version that we might want to skip Windows 11 and go to Windows 12 (2024). This was the typical ...

RE: Microsoft Defender Endpoint usage in student labs and open access labs

Posted By Mike Holliday 07-27-2022 06:42:03 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
We had to license those non-FTE stations (labs, kiosks, Macs, etc...) with a special Defender for Endpoint per Device Amendment (which was also needed to cover Mac student labs). Check with your rep (they may need to call in their special licensing support team). This was the product name/SKU. Defender ...

RE: Local Admin Rights -- what has changed?

Posted By Mike Holliday 06-16-2022 08:51:18 AM
Found In Egroup: IT Support Services \ view thread
For our faculty, we install Admin By Request (ABR) which requires them to submit a request for elevation for the application they want to install. Trying to get them to be more specific or provide justification can be a challenge, but ABR does capture a lot of details. ABR sends our team notifications ...

Staying current on software

Posted By Mike Holliday 03-17-2022 06:52:11 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Hello! We are embarking on purchasing or renewing Cyber Insurance and are faced with questions about whether we have systems with software that is end of life (EOL) and if we segregate them from the campus network. We implemented No Local Admin a couple of years ago, along with Admin By Request to ...

RE: Printing from personal device

Posted By Mike Holliday 02-25-2022 10:47:48 AM
Found In Egroup: IT Support Services \ view thread
We use PaperCut with it's Web Print function, which allows users to login with their AD credentials and submit jobs through a web browser from their personal systems. It tracks their usage and applies charges back against their departmental accounts. Thank you! -Mike Mike Holliday Manager, ITS ...

BYOD Printing in Labs

Posted By Mike Holliday 10-12-2021 02:32:28 PM
Found In Egroup: IT Support Services \ view thread
Hello, As most institutions are likely experiencing this as a result of the pandemic, we have more students bringing their own technology to campus. We have PaperCut Web Print set up to allow BYOD users to print to various open/accessible MFPs located thru ought campus (which are configured with secure ...