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James Sanderson

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RE: ID card recommendations/references sought

Posted By James Sanderson 11-12-2023 12:10:19 PM
Found In Egroup: Small Colleges \ view thread
We are currently using a combination of dnaFusion (OpenOptions/ Schlage hardware) and Transact for our systems and scan using proximity cards for everything. No barcodes or mag readers. OpenOptions is nice as you can move the hardware between some companiescompanies, but there is a very large onboarding ...

RE: Small-Scale IP-Based TV Services

Posted By James Sanderson 11-03-2023 10:21:12 AM
Found In Egroup: Small Colleges \ view thread
Hey Liz, Like you we looked into a very small use case for a system like this, and our only option was a satellite license most similar to a bar/ restaurant as locally we do not have any providers,. Unless something has changed in the last year all of the major streaming providers, YoutubeTV, Philo, ...

RE: Using Microsoft Teams as contact method for Service Desk

Posted By James Sanderson 10-26-2023 06:12:48 AM
Found In Egroup: IT Support Services \ view thread
We have looked into this as a chat function interface. Our current ticketing system has one built in, but having a helpdesk@ team person is not bad, as its similar to a phone intake. Unless I am missing something, there is not anything else built into it that would allow anything other than a "call" ...

RE: Approval for Mass Email Blasts in Exchange

Posted By James Sanderson 10-20-2023 03:08:22 PM
Found In Egroup: Microsoft Tools in Education \ view thread
Hey Dan, So at YHC, we had the exact same problem. All of our accounts were from compromised student account, and some alumni accounts. We put everyone on MFA, no exceptions. Most of these are on an authentication app of some sort and not just text or call. We built a limitation on student ...

RE: Creating Multiple Distribution Groups in 365

Posted By James Sanderson 09-28-2023 07:32:58 AM
Found In Egroup: IT Support Services \ view thread
Hello Cynthia, We have probably 40 distribution groups in our Microsoft environment. These include specific residence halls, commuter, campus-students which are only those that reside on the campus, departments, and full-time faculty / part-time faculty. Several of these are also group together into ...

RE: Compromised Account Procedures

Posted By James Sanderson 08-24-2023 07:14:52 AM
Found In Egroup: IT Support Services \ view thread
Hello Jim, We have a very specific response to any compromise, as our students originally were approving any request that was being made. Microsoft Authenticator's update to force numbers matching was very helpful in slowing this down. First, once we receive word of a compromise the account is ...

Email Send Limitation

Posted By James Sanderson 07-13-2023 03:03:00 PM
Found In Egroup: IT Support Services \ view thread
Hello Support around the country, I hope that your Summers are full of getting projects completed and documentation cleaned up. We have recently encountered an issue with a compromised student account, even with MFA turned on, that sent out a couple thousand emails in the matter of about 30 minutes. ...

RE: Userful Alternatives

Posted By James Sanderson 04-12-2023 01:23:12 PM
Found In Egroup: Small Colleges \ view thread
We have been using XIBO for about 2 years now. Its pretty easy to manage once up and running and can run on really basic Windows devices with little cost and very little maintenance. We use their cloud hosted service and it updates our players immediately and we can control our players with basic ...

RE: Personal vs Network Printers

Posted By James Sanderson 04-12-2023 01:19:02 PM
Found In Egroup: IT Support Services \ view thread
Hello Robert, Here at YHC we have both networked college owned devices and some personally owned devices. Our stated policy is we will support our YHC owned printers on our YHC owned devices. We do not provide any support for personal printers or personal devices to hook up to our printers. ...

Small College MFA Options for High School

Posted By James Sanderson 03-24-2023 10:18:00 AM
Found In Egroup: Small Colleges \ view thread
Hello everyone at the Small College Educause, We are looking into expanding our MFA throughout our High School/ Early College programs and wanted to know what everyone is doing for the LMS system access and email access for these types of students who are off campus. We serve multiple school ...

RE: Help Desk systems: Team Dynamix and Freshservice experience

Posted By James Sanderson 03-24-2023 10:09:06 AM
Found In Egroup: Small Colleges \ view thread
Hello everyone at the Small College Educause, Let me try this again as I previously sent it incorrectly. We are looking into expanding our MFA throughout our High School/ Early College programs and wanted to know what everyone is doing for the LMS system access and email access for these types ...

RE: Help Desk systems: Team Dynamix and Freshservice experience

Posted By James Sanderson 03-23-2023 01:55:36 PM
Found In Egroup: Small Colleges \ view thread
Hello everyone at the Small College Educause, We are looking into expanding our MFA throughout our High School/ Early College programs and wanted to know what everyone is doing for the LMS system access and email access for these types of students who are off campus. We serve multiple school of ...

RE: Printer Planning/Elmination

Posted By James Sanderson 10-24-2022 07:26:02 AM
Found In Egroup: IT Support Services \ view thread
We are currently going through this, but we do not have a guide as it was mainly done by department. Basically each department, who is typically housed together, gets a printer with unlimited printing. As we have upgraded printers over the past year we worked with our supplier to rightsize them ...

RE: Can anyone share their experience with using MakeMeAdmin for rights elevation?

Posted By James Sanderson 10-12-2022 07:01:08 AM
Found In Egroup: IT Support Services \ view thread
We used AdminByRequest and found that there were times it did not update properly and that caused issues, especially on our Mac Computers. The cost was also a lot for the number of interactions we had over the last year. It was nice for logging, scanning apps, and ease of approval, but for our limited ...

Intune and Ellucian PowerCampus

Posted By James Sanderson 08-23-2022 07:27:09 AM
Found In Egroup: IT Support Services \ view thread
Hello Support Geniuses, We have recently moved to fully cloud based Intune/Endpoint Manager for our on campus devices for faculty and staff, which has been great. We are running into an issue for all computers that are AzureAd joined and its that they will not touch our on prem AD and as such it cannot ...

RE: Video surveillance

Posted By James Sanderson 08-19-2022 06:23:47 AM
Found In Egroup: Small Colleges \ view thread
Hello Chad, We have an on premise dell server that is used to house the video data sitting in our data center. We are looking to move most items to the cloud, and are working with that now, except for this due to the cost and storage requirements. Server is an older Dell server I believe and is nothing ...

RE: Video surveillance

Posted By James Sanderson 08-18-2022 03:07:50 PM
Found In Egroup: Small Colleges \ view thread
At Young Harris we have been using an on prem Milestone system. It integrates with our Access Control system(if you have one this may be nice to integrate with for extra security) to sync up people entering or using Id cards which is nice. It can be viewed from a browser and use SSO I believe. I think ...

RE: How to handle growing list of supported applications

Posted By James Sanderson 07-18-2022 10:12:29 AM
Found In Egroup: IT Support Services \ view thread
Great question. Do you limit the number of applications you support? -We do not but we have the option to let them know we cannot support every application. They often have access to install whatever they need/ want on their devices. What do you do for applications that aren't supported? -We will ...

RE: Licensing Servers

Posted By James Sanderson 06-08-2022 01:07:33 PM
Found In Egroup: IT Support Services \ view thread
We have some programs that run the same limitations that you have. For us, luckily, we are able to operate only 1 license server as we recently moved our second license server offline and use a cloud based option provided by the software company. If this was not an option we would be limited to two ...

RE: Email support for departing faculty members

Posted By James Sanderson 06-03-2022 07:07:08 AM
Found In Egroup: IT Support Services \ view thread
Hello Denis, This is a great questions that I am dealing with this week. All users can be provided the option of a PST upon request with approval of the superior. The key is that this must be requested by the user as we do not publicize that this is an option and there are limitations as to who ...