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Eric Rzeszut

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RE: Naming Convention for computers

Posted By Eric Rzeszut 04-19-2024 07:12:36 AM
Found In Egroup: IT Support Services \ view thread
For employee machines we use a prefix – F- for faculty, S- for staff – followed by the person's user ID, and then the model identifier. The model is typically enough to tell us Mac or Windows, laptop or desktop. So for example, professor John Doe's Dell Latitude 7490 might be: F-JD123-7490 ...

RE: endpoint management

Posted By Eric Rzeszut 12-11-2023 10:43:24 AM
Found In Egroup: IT Support Services \ view thread
Hi Deborah: I've been using the KACE SMA for a decade. It's a comprehensive solution – inventory management, ticketing, software distribution, patching. Because it has its own internal ticketing engine, I don't know how well it would integrate with an external system. Guessing, I would say integration ...

RE: Local Admin Privileges

Posted By Eric Rzeszut 08-24-2023 02:39:13 PM
Found In Egroup: IT Support Services \ view thread
Relevant research from last year. We've been using Make Me Admin for almost 5 years. End User Admin Rights in Higher Ed: (Still) Securing the Keys er.educause.edu - Eric J. Rzeszut Director of IT Operations McIntire School of Commerce University of Virginia

RE: Secured Workstations

Posted By Eric Rzeszut 04-18-2023 07:18:29 AM
Found In Egroup: IT Support Services \ view thread
Jim: My take on this – backed up by my own research – is that yes, faculty will insist that they need local admin rights. And some staff (IT staff especially) will buy into that argument. But the reality (at least for us) has been that this is an empty argument -- admin rights are very sparingly required ...

Commercial intranet solutions

Posted By Eric Rzeszut 01-23-2023 09:35:00 AM
Found In Egroup: IT Support Services \ view thread
Hi all: We are looking to potentially move from a custom-developed intranet portal to something more off the shelf, and easier to maintain. If anyone is using a COTS intranet/portal platform that they particularly love (or hate!) I'd love some insight. Thanks!! Eric --- Eric J. Rzeszut ...

RE: Onboarding/Offboarding faculty - How do you handle transfer of email?

Posted By Eric Rzeszut 01-19-2023 06:57:31 AM
Found In Egroup: IT Support Services \ view thread
I guess we're too nice here. When someone leaves, email access goes away after a "grace period" – 90 days for faculty. Unless they're also alumni, in which case they keep it for life. Also, faculty granted "emeritus" status upon retirement keep email for life. But we often help people do PST email ...

RE: Local Admin Rights -- what has changed?

Posted By Eric Rzeszut 12-30-2022 09:50:33 AM
Found In Egroup: IT Support Services \ view thread
Hey thanks, Patrick! And shame on me for not completing the loop and posting the article link here!

RE: Can anyone share their experience with using MakeMeAdmin for rights elevation?

Posted By Eric Rzeszut 10-07-2022 08:06:52 AM
Found In Egroup: IT Support Services \ view thread
Lots of experience with MMA here at McIntire, and in fact we discovered it in 2017 via an EDUCAUSE listserv. Some resources that might be useful: An article on higher ed admin rights assignments from 2018, and some data on our implementation of MMA: https://er.educause.edu/articles/2018/2/reclai ...

RE: Any EMS Users out there?

Posted By Eric Rzeszut 08-25-2022 06:33:04 PM
Found In Egroup: IT Support Services \ view thread
Yep. We’ve been using it for about 5 years. Feel free to reach out to me off list with your specific questions. — Eric J. Rzeszut Director of IT Operations McIntire School of Commerce University of Virginia

RE: Space design for Service Desk walkup service

Posted By Eric Rzeszut 07-27-2022 08:42:17 AM
Found In Egroup: IT Support Services \ view thread
Dan: We have a new building under construction here at McIntire, which will include a new Help Desk. This space will become the main Help/Service Desk, while the current space in our existing building will become an auxiliary or secondary desk. One of the points raised by my current team is that ...

RE: Local Admin Rights -- what has changed?

Posted By Eric Rzeszut 06-21-2022 09:18:22 AM
Found In Egroup: IT Support Services \ view thread
Thanks to all of you who have replied to the admin rights survey. I'll post it one more time below, and the survey will close at the end of the week. It takes less than 60 seconds to complete, I promise!! I greatly appreciate the participation. Local Admin Rights 2022 ------------------------------ ...

RE: Local Admin Rights -- what has changed?

Posted By Eric Rzeszut 06-21-2022 09:16:55 AM
Found In Egroup: IT Support Services \ view thread
Alan: unfortunately not. To my knowledge, the session was either not recorded or not posted anywhere. ------------------------------ Eric Rzeszut Director of IT Operations, McIntire School of Commerce University of Virginia ------------------------------

RE: Local Admin Rights -- what has changed?

Posted By Eric Rzeszut 06-21-2022 09:15:29 AM
Found In Egroup: IT Support Services \ view thread
Frank: Thanks, and you're not wrong. But we have found it difficult to implement application white-listing due to the volume of applications out there. We do use our KACE Systems Management Appliance to provide a white-listed roster of common application requests. But Make Me Admin still is useful for ...

Local Admin Rights -- what has changed?

Posted By Eric Rzeszut 06-14-2022 07:42:00 AM
Found In Egroup: IT Support Services \ view thread
Hello all: In 2018, a colleague and I published an article called "Reclaiming the Keys to the Kingdom" in EDUCAUSE Review, concerning local admin rights in higher education. This effort led us to the open source app "Make Me Admin" (which we still use for temporary elevations) and we were fortunate ...

RE: Solution(s) to temporarily grant admin access to a user on an endpoint computer

Posted By Eric Rzeszut 02-24-2022 04:37:05 PM
Found In Egroup: IT Support Services \ view thread
Big fan here of Make Me Admin. My boss and I wrote this EDUCAUSE piece on it: https://er.educause.edu/articles/2018/2/reclaiming-the-keys-to-the-kingdom-examining-end-user-administrator-rights-in-higher-education And presented (with the author of the application!) at EDUCAUSE Security 2019: https: ...

RE: Computer labs

Posted By Eric Rzeszut 02-14-2022 01:24:56 PM
Found In Egroup: IT Support Services \ view thread
An interesting conversation, one we've been having here for a few years (https://er.educause.edu/articles/2019/2/using-amazon-workspaces-to-support-compute-intensive-curricula-at-a-distance) but that has accelerated during the pandemic! When we were completely locked down (second half of the spring ...

Office 365 migrations/mergers

Posted By Eric Rzeszut 12-08-2021 07:50:18 AM
Found In Egroup: IT Support Services \ view thread
Hello: Our School (currently on its own Office 365 tenant) is planning a consolidation into the University's larger O365 tenant. This obviously has lots of repercussions, from mail and calendars to SharePoint, Teams, Yammer, Bookings, etc. Has anyone on this list ever shepherded users through an ...