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We have been using ITSM Academy for this. https://www.itsmacademy.com/itil/ They are really easy to work with and had great supplemental materials. We used Jeff Jensen as our instructor and have had multiple classes just for our staff. He was great at giving practical examples of the ITIL concepts. ...

My position started as an IT Communications Lead, but in discussion with the CIO I've made the case for something more descriptive. Currently I am considered an IT Communications Strategist. This may be evolving more this year since want me to expand my knowledge manager role as well. - I laugh and tell ...