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Karen Warren

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Upcoming I2 ServiceNow hardware asset management webinar

Posted By Karen Warren 11-09-2023 08:16:00 AM
Found In Egroup: IT Service Management \ view thread
FYI for ServiceNow customers who might be interested: Welcome! You are invited to join a webinar: Townhall: NET+ ServiceNow Hardware Asset Management. After registering, you will receive a confirmation email about joining the webinar. Zoom remove preview Welcome! You are invited to join ...

RE: Where do you store/publish your services

Posted By Karen Warren 08-25-2023 12:30:11 PM
Found In Egroup: IT Service Management \ view thread
Hi there.. 7 (Service Now) portal page. Public version and authenticated version. ------------------------------ KarenWarren Associate Vice President for Information Technology Wesleyan University ------------------------------

RE: ServiceNow outage

Posted By Karen Warren 10-11-2022 09:31:30 AM
Found In Egroup: IT Service Management \ view thread
Hi Mike, So that is an interesting question. In the 8 years we have been ServiceNow customers , that was the longest outage we have ever had. We had some periods of slowness (< 2 mins) that cleared up. Nothing like that. So.. that brought up questions. We weathered it simply because of our size. Our ...

ServiceNow outage

Posted By Karen Warren 10-10-2022 11:13:24 AM
Found In Egroup: IT Service Management \ view thread
Apologies for the reply showing up under Mitch's post. I thought changing the subject would work, but I was wrong about that. Re-posting correctly. Can I get confirmation that other schools are dealing with a total Service Now outage? Not seeing any information from them. I did talk to one other school ...

RE: Recording now available - ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6

Posted By Karen Warren 10-10-2022 11:09:30 AM
Found In Egroup: IT Service Management \ view thread
Can I get confirmation that other schools are dealing with a total Service Now outage? Not seeing any information from them. I did talk to one other school and know they are down. Would like to know if this is hitting nationally. Karen Karen Warren DEPUTY CIO Wesleyan University | ITS 265 Church ...

Reporting on Salesforce case data in SN Dashboard

Posted By Karen Warren 03-08-2022 10:08:49 AM
Found In Egroup: IT Service Management \ view thread
I have been doing some research on this. We are not looking to integrate our Salesforce data into ServiceNow nor are we looking to create related records. What we are trying to do is add a report into a dashboard that reports on case data from Salesforce. The goal is to have one dashboard. It appears ...

RE: Any interest in an ITSM pre conf workshop at EDU 22?

Posted By Karen Warren 02-10-2022 10:25:51 AM
Found In Egroup: IT Service Management \ view thread
I am helping to coordinate those interested in proposing a pre-conf workshop for EDU 22. I put together a very quick form to fill out. Then we can target those interested and schedule a chance to get together and talk about it. https://forms.gle/DoF6wVrNyMt6tTtXA In the meantime, I will get information ...

RE: Any interest in an ITSM pre conf workshop at EDU 22?

Posted By Karen Warren 02-09-2022 06:44:32 PM
Found In Egroup: IT Service Management \ view thread
Yes.. that is the message we got today at the program committee meeting. Of course, I cannot guarantee acceptance I think I can make a really good case. I was one of the people in the group for that paper. I would be interested in participating, particularly to address the issues related to schools ...

Any interest in an ITSM pre conf workshop at EDU 22?

Posted By Karen Warren 02-09-2022 03:11:54 PM
Found In Egroup: IT Service Management \ view thread
Hi all, I am on the EDUCAUSE 22 Program Committee. We are asked to bring forth ideas for pre-conference full or half day workshops. Since this group has a demonstrated history of putting on excellent events, I wondered if a few folks were interested in coming together to propose a pre conference workshop ...

RE: Google Colab

Posted By Karen Warren 12-03-2021 07:59:03 AM
Found In Egroup: Google Workspace \ view thread
I only receive the digest of this and so all of these are coming through to me now. I wish I had seen these sooner. We too had faculty coming to us. However, it sounds like maybe a little different from some of you, this was in my admin console under Google Marketplace apps to do a domain install. ...

RE: InCommon IAM Online Webinar on HECVAT 3.0 with focus on new IAM questions

Posted By Karen Warren 11-18-2021 07:46:09 AM
Found In Egroup: Identity and Access Management \ view thread
Thanks, Brian. Do we just go to that site? Is there a registration process? Karen Warren DEPUTY CIO Wesleyan University | ITS 265 Church Street | Middletown, CT 06459 P.

ITSM site and archive

Posted By Karen Warren 11-10-2021 03:19:18 PM
Found In Egroup: IT Service Management \ view thread
Do we still have the ITSM site and archive of past events? Can you post the link? Thanks, Karen ------------------------------ Karen Warren Deputy CIO Wesleyan University, Middletown, CT ------------------------------

How do the CG leaders do all this?

Posted By Karen Warren 09-14-2021 10:05:05 AM
Found In Egroup: IT Service Management \ view thread
Shout out to those who manage this group. I have no idea how you keep it so vibrant and the programming so good all the time. It is a full time job! Glad to see us in this new community platform, though it takes getting used to. Karen ------------------------------ Karen Warren Deputy CIO Wesleyan ...