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We also started a small pilot using M365 Copilot and found some of the same initial responses that Eric noted. A few of us attended a prompt writing session at Microsoft and I think it was helpful to just spend time writing, and rewriting prompts to see how the results change. We are thinking about running ...

Hello all! We are trying to start a File Storage strategy, specifically with respect to clean up! What kinds of policies do you have for when a student, employee, faculty member leave your institutions? What happens to their files in Box, Google Drive, One Drive, particularly if they are shared files/folders? ...

Hi everyone! We are trying to improve our Tier 1 support and we are assessing many things including the onboarding/training experience, expectations of the role, what kinds of resources Tier 1 agents need to do their job, etc. Could anyone share what the requirements of your Tier 1 agents are, if they ...